Shipping Coordinator - 21563

Job Description

Shipping Coordinator - TalentZök

OVERVIEW

Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.

Immediate opening for a Customer Service Representative in Redlands, CA who possesses:

• 1 to 2 years of customer service experience in a fast-paced distribution, transportation, or manufacturing environment
• Strong Excel and ERP experience
• Ability to handle a high volume of inbound customer calls with professionalism
• Strong data entry, organization, and problem-solving skills

Email resumes to yorozco@talentzok.com or call 858.496.7758.

FULL DESCRIPTION: We are seeking a Customer Service Representative to support customer service, order processing, documentation, freight coordination, and customer communication in a fast-paced distribution environment. This temp-to-hire role is responsible for processing customer orders, handling high-volume inbound calls, resolving customer issues, maintaining accurate records, coordinating freight and shipping logistics, researching order discrepancies, and supporting a positive customer experience. The ideal candidate will have customer service experience in a distribution, transportation, or manufacturing environment, strong Excel and ERP skills, excellent communication abilities, and strong attention to detail.

The selected candidate will be responsible for:

• Processing customer orders accurately and efficiently
• Handling a high volume of inbound customer calls with professionalism
• Providing outstanding customer service by identifying customer needs and resolving issues
• Maintaining accurate customer records and documentation
• Coordinating and assisting with freight and shipping logistics
• Researching and resolving order discrepancies
• Working collaboratively with the customer service team to ensure a positive customer experience
• Maintaining confidentiality of customer and company information
• Using Excel, ERP systems, email, and related tools to complete daily customer service tasks
• Supporting data entry, order tracking, customer follow-up, and documentation needs
• Communicating professionally with customers, internal teams, and leadership
• Working in a fast-paced, team-oriented environment
• Performing other duties as assigned

The selected candidate will also possess:

• 1 to 2 years of customer service or related experience required
• Experience in a distribution, transportation, manufacturing, logistics, warehouse, or related environment preferred
• Strong Excel experience required
• ERP experience required
• Excellent data entry skills with strong attention to accuracy
• Ability to handle high-volume inbound calls professionally
• Strong written and verbal communication skills required
• Professional email communication skills required
• Strong organization and time management skills required
• Self-motivated work style required
• Ability to work independently required
• Detail-oriented approach required
• Strong problem-solving abilities required
• Comfortable working in a fast-paced, team-oriented environment
• Ability to complete required Excel, 10-key, and data entry assessments
• Ability to complete required background check and drug screen
• Ability to work onsite in Redlands, CA
• Ability to work Monday through Friday from 7:00 AM to 3:40 PM
• Ability to support a temp-to-hire opportunity

Physical Requirements:

• Ability to sit and work at a computer for extended periods while entering orders, reviewing customer records, using Excel, processing documentation, and communicating with customers
• Ability to communicate by phone, email, and in person throughout the workday
• Ability to review customer information, order details, freight information, shipping documentation, ERP records, spreadsheets, and computer screens for extended periods
• Ability to use hands and fingers for typing, data entry, phone use, documentation, and standard office tasks
• Ability to occasionally stand, walk, bend, reach, and move throughout office, customer service, warehouse, or distribution areas as needed
• Ability to occasionally lift, carry, or move standard office files, documents, supplies, or small materials as needed
• Ability to maintain professionalism, accuracy, confidentiality, and attention to detail while supporting customer service and order processing functions

Salary Range: $19/hour
For immediate and confidential consideration, please email your resume to yorozco@talentzok.com or call 858.496.7758.
More information can be found at www.talentzok.com.