Service Operations Manager
Georgia Green Energy Services
Full-time
On-site
Atlanta, Georgia, United States
Replies within 24 hours
Benefits:
- Competitive salary
- Health insurance
- Training & development
Location: Atlanta, GA
Position Type: Full-Time
Reports To: CEO
Position Type: Full-Time
Reports To: CEO
About the Role
GGES is growing its service division and is seeking a disciplined Service Operations Manager to oversee service technicians, service delivery, customer satisfaction, and SLA compliance.
Key Responsibilities
Service Delivery Leadership
- Oversee scheduling, dispatch, service routing, and real-time field support.
- Ensure 100% SLA compliance on all service calls.
- Eliminate repeat truck rolls and enforce documentation standards.
Customer Experience
- Maintain consistent customer satisfaction scores across all service interactions.
- Handle escalations, follow-up calls, and resolution within 48 hours.
Team Management
- Lead service technicians with consistent expectations and accountability.
- Coordinate with Service Finance for billing accuracy.
- Support permitting needs for service jobs.
Operational Systems
- Ensure FieldEdge updates are complete and accurate.
- Report weekly SLA metrics, tech performance, revenue, and profitability to the CEO.
Qualifications
- 3–5 years experience in service management (electrical or HVAC preferred)
- Strong leadership skills and customer-first mindset
- Experience with scheduling, routing, and SLA metrics
- Familiarity with FieldEdge or similar systems
ABOUT Georgia Green Energy Services
YOUR MOST TRUSTED ELECTRICIAN SINCE 2008
Georgia Green Energy Services is a proud local, family owned and operated company committed to serving our community to the best of our ability. Backed by 15+ years of service excellence, we always go above and beyond to ensure your every electrical need is met. Our dedicated electricians have worked tirelessly to build our reputation as the most trusted and reliable electrical service provider in the area. With a dedication to quality workmanship and unmatched customer service, Georgia Green Energy Services is here to ensure your electrical system is as safe, efficient, and effective as possible.