Senior Vice President, Operations

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Health, Dental, Vision, and Life Insurance
• 401K with company match.
• Paid Vacation, Holidays, and Sick Leave.
• Employee Assistance Program,
• Generous Employee Referral Program and more.

POSITION SUMMARY

Reporting directly to the President & COO, the Senior Vice President of Operations will play a crucial role in overseeing and aligning the operational leadership of Cogir Senior Living. This Scottsdale-based role involves close collaboration with corporate functional leaders to ensure cohesive strategies across finance, human resources, clinical services, marketing, and compliance. As a key leader, you will manage and support the Vice Presidents of Operations and their regional teams, driving performance, quality, and growth in line with Cogir's standards and mission. The role requires up to 50% travel to engage directly with communities, leadership, and stakeholders across the portfolio.

KEY RESPONSIBILITIES

• Guide and support the SVPs of Operations to maintain and exceed Cogir's standards for financial performance, resident satisfaction, regulatory compliance, and team engagement across all communities.
• Establish KPIs and operational benchmarks to drive consistent results and monitor progress.
• Partner closely with Cogir's corporate functional leaders in finance, human resources, clinical, compliance, marketing, and sales to implement and refine strategies that enhance operational effectiveness and alignment with corporate objectives.
• Lead the development and execution of policies and strategies to optimize service delivery, resident experience, and operational efficiency.
• Foster a culture of continuous improvement, supporting SVPs and regional teams in identifying and applying best practices.
• Drive financial strategies to ensure revenue growth, effective budget management, and profitability across the portfolio.
• Oversee capital expenditure projects, ensuring alignment with Cogir's long-term strategic goals. Collaborate with ownership and corporate finance to achieve optimal financial outcomes.
• Spearhead acquisition and integration strategies for new communities, collaborating with SVPs to ensure smooth transitions aligned with Cogir's operational standards. Support organic growth and expansion within existing communities as part of Cogir's long-term goals.
• Establish transparent communication with ownership groups and key stakeholders, providing regular updates on performance metrics, strategic initiatives, and community operations.
• Mentor SVPs and senior operational leaders, fostering a culture of accountability, excellence, and innovation. Work closely with HR to support talent development and succession planning across the portfolio.
• Represent Cogir Senior Living at industry events, conferences, and community forums. Develop partnerships with healthcare providers, community leaders, and industry stakeholders to enhance Cogir's public image and expand its influence.
• Kmarket trends, industry data, and competitive positioning to guide decision-making. Collaborate with corporate teams to ensure community offerings remain competitive and responsive to market demands.

CANDIDATE QUALIFICATIONS

Education:

• A Bachelor's degree in business, healthcare management, or a related field is required.
• A Master's degree in Business Administration or a relevant field is highly preferred.

Experience and Skills:

• At least ten (10) years of progressive leadership experience in senior living, healthcare, or hospitality operations, with a strong background in multi-site or portfolio management. Proven experience in an executive or C-level role is highly desirable.
• Advanced financial management, budgeting, and operational efficiency expertise.
• Strong background in acquisitions, integrations, and community openings.
• Exceptional interpersonal skills to engage effectively with executive teams, functional leaders, and ownership groups.
• Visionary leadership with the ability to inspire, mobilize, and support large teams.

Key Expectations, Character Traits, and Leadership Principles:

• High Energy: The ideal candidate is resilient, influential, and adaptable, approaching challenges with positive energy and enthusiasm.
• Reliability and Responsiveness: This role requires being highly responsive and readily available to collaborate with the COO on brainstorming issues, dividing workloads, and troubleshooting challenges. These situations may often arise unexpectedly during evenings, weekends, or holidays. Prompt responses to requests, voicemails, calls, and emails are essential. While vacation time is respected, periodic check-ins with the COO are expected to ensure continuity.
• Doer vs. Theorist: The individual must be pragmatic, prioritizing practical solutions over theoretical ideals. This requires exceptional follow-through on set expectations and a strong sense of urgency in addressing and solving issues. This candidate must also be prepared to take charge and personally address challenges while working with their direct reports to drive performance and results.
• Entrepreneurship: The role demands a sense of ownership over all ventures, with accountability and responsibility as cultural hallmarks.
• Excellence: A growth mindset is essential, accompanied by a commitment to continuous improvement and a focus on daily improvement.
• Human Focus: This role requires a service-oriented mindset and a commitment to aligning personal and professional goals with the organization's needs. The individual must prioritize customer service for all stakeholders, including residents, owners, and colleagues, while operating with humility and without ego.
• Cogir Way of Operating: The candidate must tailor strategies to fit the organization's unique culture, values, and history. Instead of defaulting to methods from prior roles, they will observe, listen, and collaborate to develop solutions specific to the current organizational context. They must also drive change to evolve Cogir USA into a best-in-class operator.
• Taking a Firm Stance When Needed: Maintaining integrity and standards requires taking a decisive and confident stance when necessary.

Special requirements:

• Willingness to travel up to 50% of the time to oversee community operations and represent Cogir at industry events.
• Must be located or willing to relocate to Scottsdale, AZ.