Senior Service Operations Security Technician
Diebold Nixdorf
Full-time
Remote
United States
Description
Responsibilities
Serves as a senior level Service Operations technician. Works with customers and / or fellow team members to analyze complex problems and perform detailed needs assessments. Performs advanced level service on various products, including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, multivendor VAT systems, etc. Provides technical guidance to help others resolve issues and determine the root cause, helping insure non-recurrence. Leads by example with service call prioritization, call handling, call closure procedures and parts management. Recommends and helps implement service and process improvement procedures.
Qualifications
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner.
Responsibilities
Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
- Good business English skills (Written and spoken).
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