Senior Security Operations Manager

Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public and private customers, large and small, across all sectors and verticals. Securitas is the second largest provider of security services globally. We have business operations in 45 markets and capabilities spanning from guarding to tech-enables security. We provide Integrated Guarding, Remote Guarding, Mobile Guarding, Onsite Guarding, Investigative Services and Technology Services.

This position is for an active vacancy. Posting will be removed once position has been filled.

Position Overview:

The Senior Security Operations Manager supports our Branch Manager or Account Manager through project planning and coordination to meet commitments on time and within resource limitations. As authorized, determines requirements, establishes priorities and monitors service delivery. This position will report to the Regional Account Manager in the United States.

This position will be based out of our client’s Toronto downtown office with occasional travel required to Montreal, Winnipeg and possibly future visits to our client’s Ottawa office.

Senior Operations Responsibilities:

• Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments, and surveys; reviews and updates post orders
• Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development, and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches’ employees and carries out disciplinary actions, as necessary
• Assists in development and administration of budget in relation to assigned account.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures
• Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information
• Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Guard site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff
• Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues

What We Offer:

• Benefits including Dental, Prescription Drug Coverage, Eye Care and more
• Competitive Salary
• Growth Opportunities
• Opportunity to work with a leading global security organization

Position Requirements:

• 18 years of age or older
• High School Diploma or GED Required
• Standard computer skills needed - use of personal computer and spreadsheet software
• Experience in the security industry in a similar capacity would be ideal.
• Top notch customer service skills are essential
• Must be responsible, accountable, objective, and have a strong work ethic
• Must have a strong grasp of appropriate and professional verbal / written communication
• Conflict resolution and de-escalation skills a plus
• Be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts
• Knowledge of security / supervisory operations and procedures needed 
• Skill in staff supervision, including assigning work and providing training and discipline
• Must have the ability to provide positive direction and motivate performance
• Understanding of a variety of security and safety devices / controls 
• Must have the ability to track and maintain schedule assignments
• Must have the ability to maintain professional composure when dealing with unusual circumstances
• Knowledge of business operations management and human resources administration needed
• Must have the ability to synthesize business/financial data and develop recommendations
• Planning, organizing and leadership skills needed
• Must have the ability to be an effective leader and member of project teams
• Must have the ability to take initiative and achieve results
• Must have the ability to carry out multiple assignments concurrently

Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, Indigenous people, visible minorities and persons with disabilities. Accommodations are available for applicants with disabilities throughout the recruitment process. We value diversity and inclusion and encourage all qualified people to apply.

Thank you to all that apply. Those selected for an interview will be contacted. 

Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads, including public job boards during the application process. 

Further information about the Company: www.securitas.ca

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