Senior Product Associate - Claims and Disputes Fraud Operations
JPMorganChase
Full-time
On-site
United States
Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Claims and Disputes, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization
- Refines strategies and solutions to enhance self-service utilization and reduce customer contact volume
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle activities including discovery and requirements definition, and strong use of planning and strategy tools such as Jira Align and Agile
- Excellent written, visual, and verbal communication skills
- Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks
- Developing knowledge of data analytics and data literacy
- Direct experience in check fraud prevention and management
- Proficient in using collaboration platforms such as Confluence and SharePoint to drive project documentation and team alignment
Preferred qualifications, capabilities, and skills
- Experienced in leveraging SQL and SAS for efficient data extraction and analysis, enabling actionable insights and informed business strategies