Senior Operations Manager

About the Company

Export Packers Company Limited is a growth-oriented international food company with a long-standing reputation for quality, service, and innovation. Since 1937, our privately owned family business has built strong partnerships across global food markets by combining deep industry expertise with an entrepreneurial mindset. Headquartered in Brampton, Ontario, we are proud of the people, values, and collaborative culture that continue to drive our success.

Role Summary

This is an exciting opportunity for an experienced logistics leader to take ownership of a complex, temperature-controlled supply chain within our Domestic Protein Division. The Senior Operations Manager will lead transportation, cold chain, warehousing, inventory, and intermodal activities across a global inbound and domestic distribution network, while driving service excellence, cost efficiency, continuous improvement, and strong cross-functional collaboration.

Responsibilities

• Lead end-to-end logistics for the Domestic Protein Division across ocean freight, over-the-road transportation, cold chain operations, warehousing, inventory, and intermodal flows to ensure reliable, cost-effective execution.
• Oversee inbound ocean freight imports into Canada from global origins, including bookings, carrier performance, customs handoff, inland execution, and cold chain integrity through final warehouse delivery.
• Lead and develop a high-performing team by building accountability, strengthening capability, and fostering a culture of continuous improvement, innovation, and operational discipline.
• Own logistics budgets, resource allocation, and performance outcomes with clear accountability for service, cost, and scalability.
• Lead carrier, drayage, and 3PL sourcing activities, including RFQs, benchmarking, rate negotiations, and commercial agreement development across the US and Canada.
• Oversee 3PL cold storage operations across Canada to ensure warehouse partners meet expectations for service, inventory accuracy, capacity, compliance, and cost performance.
• Develop and manage cost-efficient temperature-controlled transportation solutions from 3PL sites to customer distribution centers across Canada, encompassing both FTL and LTL networks while meeting service, transit, and product integrity requirements.
• Manage warehouse contracts, storage and handling rates, and annual commercial reviews to secure competitive pricing, clear service expectations, and strong vendor accountability.
• Oversee warehouse claims and discrepancy resolution to ensure timely investigation, recovery, root cause analysis, and corrective action with external partners.
• Lead annual inventory reconciliation with warehouse partners to ensure variances are investigated, resolved, and reported accurately in support of financial and operational integrity.
• Drive strategic supply chain initiatives that improve agility, strengthen cold chain performance, reduce total landed cost, and support future business growth.
• Establish and manage logistics KPIs, analyze variances, and implement corrective actions to improve service levels, cost performance, and execution consistency.
• Ensure compliance with applicable regulations and company standards for temperature-controlled transportation, warehousing, inventory control, and claims management.
• Partner cross-functionally with internal stakeholders and external vendors to support business priorities, resolve operational issues, and deliver resilient logistics solutions.

Qualifications/Skills

• 10+ years of progressive logistics and supply chain experience
• 5+ years in a leadership role overseeing temperature-controlled transportation, ocean freight, warehousing, inventory, and intermodal operations.
• Success leading teams in a fast-paced, high-complexity environment with accountability for service, cost, and continuous improvement.
• Strong commercial acumen in negotiating ocean freight, transportation, and 3PL agreements and in managing vendor performance.
• Deep knowledge of cold chain logistics, warehouse and transportation claims, and cross-border operations involving Canadian and US ports and cold storage partners.
• Strong analytical, communication, negotiation, and problem-solving skills, with the ability to influence effectively across functions and levels.
• Intermediate to advanced Excel skills, including pivot tables, XLOOKUP, data analysis, reconciliation, and the ability to build and maintain operational reports and KPI trackers.
• Degree or diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience with Microsoft Dynamics 365 ERP, transportation management systems, and PowerPoint is considered an asset.
• Industry certifications such as CSCP, CPIM, or CITT are an asset.
• This position is based in a professional office setting, with work primarily performed at a desk using a computer, phone, and other standard office equipment.

Benefits

• Hybrid – 1 day work from home per week
• Summer hours
• Competitive vacation and Personal day policy
• Employee Discounts on consumables
• Employee Assistance Program
• Company Paid Benefits
• RRSP Match Program

The annual base salary for this role is expected to fall between $110,000 and $130,000.

This is an existing vacancy.

Export Packers is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with Export Packers in accordance with Federal and provincial laws.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, Export Packers has an Accommodation Policy as part of our hiring process. Should you require accommodation, please advise the People & Culture Department.

Please note: A criminal background check is required for all candidates and will be conducted in the final stages of the hiring process. This will be facilitated by our team, with full details provided during the selection process.