Senior Operations Consultant-OMBP

Highly skilled Senior Operations Consultant to support and enhance OMBP’s core banking platform, Encore, with a focus on testing, issue resolution, and functional enhancements. This role will serve as a primary operational subject matter expert for Encore, assisting in translating business needs into system requirements, coordinating enhancements, and ensuring production integrity for teller and sales workflows. The ideal candidate will possess strong communication and documentation skills, hands-on experience with the application, and a deep understanding of banking system processes such as account maintenance, fee handling, servicing workflows, and reporting.

This position will play a pivotal role in ensuring Encore remains stable, compliant, user-friendly, and aligned with operational needs across global banking centers and internal business partners.

Business Strategy & Roadmap

• Assist with development of the product roadmap aligned to modernization goals.
• Help with prioritization of enhancements based on business value and customer impact.
• Assist with identification of workflow opportunities using field feedback and knowledge of application usage.

Requirements & User Validation

• Assist with translation of frontline and operational workflows into clear, testable requirements.
• Own user acceptance criteria (UAC) and lead field-driven UAT with representative users.
• Ensure builds align to actual use, not only “as designed” functionality.

Enhancement Governance & Education

• Provide feedback on all enhancement and change requests for value, usability, and system limitations.
• Communicate reasoning behind decisions and system constraints to retail leadership.

Release Support & Communication

• Support release communications, training documentation, and change readiness.
• Partner with training & retail teams to ensure adoption and reduce ticket volume.

Cross-Functional Leadership

• Facilitate alignment between retail associates, operations, technology teams, and vendors.
• Act as the escalation point for feature clarifications and usage disputes.

• Deep understanding of banking center operations, customer service workflows, and banking processes.
• Strong communication skills with ability to help translate field needs into requirements.
• Ability to influence without authority and navigate multiple stakeholder groups.

Desired Qualifications

• Experience with requirements development, UAT participation, or operational workflow ownership.
• Prior experience in product management, business analysis, software implementation, or system ownership.
• Knowledge of Community Bank operations.
• Exposure to rollouts or modernization initiatives.

Hours: Monday - Friday, 8:00AM - 5:00PM

Location: 300 Convent Street, San Antonio TX 78205