Senior Manager of Operations

Job Description

As the Senior Manager of Operations, your role will be to manage our Field Operations. You will be accountable for leading the service delivery efforts of our field technicians. Strong leadership and collaboration skills are required as this position is responsible for the results from multiple markets throughout the state. Strong communications skills are required as you will interface daily with internal and external departments.

Why Work for Conexa Technologies, a subsidiary of CS Contract Solutions and its family of companies?

We offer highly competitive pay, health, vision, and dental insurance, PTO, and 401K. Conexa Technologies is growing rapidly and believes in promoting from within. We have many growth opportunities available.

Our culture is one that recognizes people are a companys number one asset. It is our goal to make sure you are supported in the field. We believe a supported technician is a productive technician, and a productive technician is a happy technician. We have incentivized competitions that promote safety and quality where you receive a bonus for doing what is already required.

What we are looking for...

Someone who takes pride in doing their best every day to deliver a quality product. Individuals who anticipate customers needs to offer them solutions for today and tomorrow. A person who listens to understand and not to respond. At Conexa we have a set of core values that we operate under. To work here, you will need to align with them.

• Honesty and Integrity
• Attitude Over Skills
• Courage through Communications
• The 3 Es. Effort, Energy, and Execution
• Keep Your Axe Sharp

Role and Responsibilities for the Senior Manager of Operations

• You will ensure team is effectively completing daily workloads and meeting metric goals.
• Analyze and measure data to identify key trends in performance.
• Establish and maintain effective and productive working relationships with personnel at all impacting organizations as well as other external contacts so that issues are resolved correctly and timely.
• Validate time reporting for accuracy.
• Guide and provide leadership to direct reports during transition periods between company and organizational changes.
• Ensure staff has the resources and skills needed to support work initiatives.
• Support compliance through enforcement of standards, policies, and processes.
• Provide leadership and motivation to team members.
• Establish and monitor performance objectives for direct reports that align with organization goals, while coaching to attain objectives.
• Determine training requirements and promote an Always Be Coachable culture.
• Continually striving to better define and improve company to achieve desirable results.
• Perform special projects and other duties as assigned.

Preferred Qualifications for the Senior Manager of Operations

• 5+ years of operations or field leadership experience, preferably in telecom or a similar high-volume environment
• Proven experience managing teams and driving performance against KPIs and operational metrics
• Strong data analysis skills with the ability to identify trends and improve outcomes
• Experience leading teams through change, process improvements, and organizational transitions
• Demonstrated ability to coach, develop, and hold teams accountable to performance standards
• Working knowledge of compliance, workforce tracking, and time reporting accuracy
• Strong communication and relationship-building skills across internal and external stakeholders
• Ability to manage multiple priorities, resolve issues quickly, and lead special projects as needed
• Proficient in Microsoft Office and operational reporting tools