Senior Manager - MCL Global Logistics

This is a hybrid position and must be located within 100 miles of the Rochester, MN campus

Mayo Clinic Laboratories (MCL) Operations is highly regarded as the benchmark for excellence within the reference laboratory industry. MCL goes to market as a differentiated provider and leans heavily on the efficacy of those areas within the control of MCL Operations. MCL Operations serves as the functional link that enables MCL strategy execution in highly competitive markets. Turn-around-time, customer service, global logistic network and transportation management, specimen accessioning and distribution, specimen collection capabilities, management of remote on-site specimen processers, and management of field-based service representatives are critical to MCL business units and are directly controlled by MCL Operations. The Senior Manager–Operations-MCL coordinates with the Director-Operations-MCL for the planning, budget, FTE, capital, and performance metrics for operational support of each MCL business unit. Responsible for the operational excellence and execution of operational plans of assigned staff and processes within MCL Operations in alignment with business and department objectives. Serves as a key member of the leadership team with a primary focus on planning and implementation of policies and systems. Facilitates project management while leading a multidisciplinary team including financial analysis, problem solving, and team collaboration. Regulates staffing in accordance with fluctuating workload. Partners in the support of department/division and institutional projects, staff recruitment, policy implementation, and serves as a primary resource for issues and communications. Performs duties independently and initiates judgment in handling a variety of management issues. Domestic and/or international travel required.

Client Support

• Attend and present at client meetings (on-site or remote, planned or short notice).
• Maintain communication with field, sales, and support teams.
• Resolve client and field team concerns; drive market-based improvements.

Vendor Relations

• Manage courier/carrier performance via regular reviews.
• Address service issues, implement enhancements, and oversee onboarding.
• Track vendor KPIs and ensure accountability.

Contracting & Invoicing

• Collaborate on vendor contracts and conduct monthly cost reviews.
• Oversee invoicing, quotes, and vendor billing discrepancies.
• Monitor cost trends.

IT & Innovation

• Support IT system upgrades and new initiatives (e.g., tracking tools, drones).

Operations Leadership

• Direct staffing, KPIs, and productivity standards.
• Lead Kaizen improvements and train Operations Service Managers and leading strategic goals of logistics.
• Oversee Command Center activities.

**This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this position; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

2-year commitment to the position required.

• A bachelor's degree and a minimum of six years of operational management experience; or, a master’s degree and a minimum of three years of operational management experience are required for this position. Master's degree preferred. 

• Acceptable degree disciplines include business, organizational leadership, logistics and supply chain management, engineering, information technology, health care administration, medical laboratory science or equivalent, biology, chemistry, or related field. 

• Operational management experience must include a demonstrated ability to work collaboratively with internal (physician, scientist, administrative, supervisory, and allied health staff) or external client stakeholders. Must have excellent organizational, human relations, decision-making and problem-solving capabilities as well as excellent presentation and communication skills. Must have ability and confidence to effectively function independently, be a self-starter, and a team player. Must have led direct reports in previous positions. Must be capable of effectively presenting to internal and external groups. Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multi-functional environments while adhering to Mayo Clinic and MCS policies and procedures.

Experience with large and complex customer service, domestic and global logistics, or field-based service teams is preferred. Operational experience within an external-facing business entity competing in a highly competitive market is preferred.

Application Requirement (please attach)

• Cover Letter/Resume
• Current Mayo Clinic employees, please include your 3 most recent performance evaluations
• Current DLMP/MCL employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.