Senior Manager, Installation Operations

Company Description

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

Job Description

The Senior Manager, Installation Operations oversees our residential installation business, leading the performance and relationships of our third-party installation network. This role is responsible for managing the installation customer experience, ensuring operational excellence, and expanding our installation footprint to deliver best-in-class service.

You will Think Fast by driving continuous improvement initiatives; Work It Together by collaborating with internal teams and external partners; and Make the Hard Call by balancing cost, quality, and speed to achieve strategic objectives.

Position location: Home-based with up to 25% travel.

What you will be doing

• Manage multiple external partners who install Moen smart water devices in residential homes, including oversight of rates, quality, and customer satisfaction.
• Ensure installation operations run smoothly, maintaining high standards for speed and quality.
• Develop and onboard new installation partners to increase coverage, reduce costs, and improve quality.
• Create and update installation procedures and communications for plumbers and contractors to ensure efficient order processing.
• Lead continuous improvement initiatives focused on installation success and reducing time-to-install.
• Engage cross-functional stakeholders to resolve installer and customer issues promptly.
• Communicate with internal teams to support new and existing business, positioning installation services as a competitive differentiator.
• Manage a team of two associates supporting these objectives.

Qualifications

• Bachelor’s degree in related field, or equivalent construction or plumbing experience.
• Plumbing license required and Master Plumbing license preferred.
• 5+ years experience in Operations, Logistics, &/or Construction – performing hands on plumbing work a plus. 
• 2 – 5 years managing networks of independent tradespeople, or partnering with third parties who provide access to those trades.
• Prior experience in construction project management &/or plumbing preferred
• Ability to effectively communicate across multiple disciplines and levels, ranging from senior management to peers.
• Thorough understanding of construction &/or plumbing installation project management. 
• Position is home-based with travel up to 25% of the time.

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $105,000 USD - $165,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.

Important Notice: Protect Yourself from Fraudulent Job Postings

To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.