Senior Manager Accreditation and Grievance Operations

Manages the Accreditation systemic administrative processes related to The Joint Commission, Det Norske Veritas (DNV), Department of Health (DOH), Centers for Medicare and Medicaid Services (CMS), and other key regulatory standards affecting all Swedish Medical Center campuses.  These include applications, corrective action plans and progress reports, compliance assessments and investigations, and license renewals.  

Manages the patient complaint and grievance process.  Leads final grievance investigations and responses, with support from the Clinical Quality Investigations Department.  Collaborates to support the Patient Experience objectives of the organization. 

Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications: 

• Bachelor's Degree in Nursing degree (BSN) from an accredited school of nursing.
• Upon hire: Washington Registered Nurse License 
• Within 2 years of hire: Healthcare Accreditation Certification Program (HACP) (Facility Managed), Or 
• Within 2 years of hire: Certified Joint Commission Professional (CJCP) (Facility Managed), Or 
• Within 2 years of hire: Certified Professional in Healthcare Quality (CPHQ) (Facility Managed) 
• 3 years related experience.
• Electronic Health Record experience.

Preferred Qualifications:

• Master's Degree in Nursing, Healthcare Administration, or healthcare related field.
• Education in performance assessment and improvement processes.
• 2 years Supervisory experience
• Experience in performance assessment and improvement processes

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.