Senior Epic Platform Operations (Senior Product Services & Management Analyst)

Job Description

Serves as a senior-level technical and operational leader responsible for the design, implementation, execution, support, and continuous improvement of Epic Technology and Platform Operations. This role provides technical expertise across multidisciplinary teams responsible for hardware and lifecycle management, clinical and business technology deployments, environment strategy and governance, business continuity and disaster recovery preparedness, and enterprise-wide upgrade initiatives. Partners across clinical, operation, application, and infrastructure team to ensure stable, secure, and high-performing Epic environments and technology that support patient care and business operations. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle. 

Highly Preferred Experience

• Demonstrated leadership of technical administration and lifecycle management for Epic environments across development, testing, training, production, and disaster recovery.
• Proven coordination and execution of Epic upgrades, system releases, maintenance activities, and environment refreshes with minimal operational disruption.
• Oversight of business continuity and disaster recovery planning, testing, and recovery execution for Epic systems.
• Cross-functional partnership with infrastructure, networking, device management, security, and application teams to ensure end-to-end platform reliability.
• Support for deployment and optimization of associated hardware, endpoints, peripherals, printers, and integrated clinical technologies.
• Governance of environments, including change control processes, release schedules, and maintenance of comprehensive technical documentation.
• Analysis of system performance trends and implementation of proactive improvements to availability, scalability, and user experience.
• Provision of technical leadership, mentoring, and escalation support for analysts and operational teams.

Job Responsibility

• Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
• Analyzes and troubleshoots production problems; escalates issues and executes solutions.
• Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
• Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business
• Solutions Leads, and other key stakeholders.
• Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
• Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
• Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
• Develops, coordinates, and executes detailed test plans.
• Trains end users and documents processes for knowledge transfer.
• Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
• Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
• Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
• Recommends and implements improvements to end user processes as they relate to financial systems.
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. 

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• Master's degree in Computer Science, Business, or Engineering, preferred.
• 3-5 years of relevant experience, required.
• Excellent strategic thinking, project management, and time management skills, preferred.
• Strong organization, communication, and collaboration skills, preferred.

• • Epic environment operations, upgrades, integrated technologies, and enterprise infrastructure expertise, preferred. 

• • Experience with business continuity, environment management, release coordination, and operational readiness. 

• • Strong knowledge of ITIL practices, change management, and production support operations. 

• • Excellent strategic thinking, project management, and time management skills, preferred. 

• • Strong organization, communication, and collaboration skills, preferred

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).