Senior Director, Operations

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Time Type:

Full time

Department:

Administration

All Locations:

300 Ocean Avenue – Revere

Position Summary:

In collaboration with co-leadership and senior management, the Senior Director participates in organizational strategic planning, performance improvement initiatives, and the development of management standards that ensure compliance with regulatory requirements and alignment with stakeholder expectations.

The successful candidate will be able to perform the following responsibilities:

Strategic Leadership & Organizational Alignment

• Integrate the Health Center’s strategic priorities into the operational oversight of assigned departments and facilities.
• Serve as a key contributor to internal and external stakeholders, including patients, providers, staff, community partners, and local, state, and federal entities.
• Promote and operationalize the Health Center’s vision through:
  • Strong financial performance and fiscal accountability
  • Sustainable growth and access to services
  • Employee engagement and patient-centered care
  • Patient Access and Patient Experience

Collaborate with clinical and administrative leaders to develop and advance high-quality, efficient clinical care models that improve patient engagement and outcomes across main and satellite facilities

People Leadership & Workforce Development

• Provide direct supervision, mentorship, and leadership to assigned managers and directors.
• Support recruitment, hiring, onboarding, and training of a diverse and high-performing management team.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Partner with Administrative Directors, Directors, and Managers to ensure staff competency through education, training, and professional development initiatives.
• Foster a culture of accountability, teamwork, inclusion, and continuous improvement.

Operational Excellence & Service Delivery

• Develop, implement, and monitor systems that support efficient, high-quality service delivery.
• Monitor patient flow, access, and volume to optimize operational performance and patient experience.
• Collaborate with leadership on the development and implementation of new programs and services aligned with organizational strategy.
• Support customer satisfaction and patient feedback initiatives, including staff training and performance monitoring.
• Lead or support departmental performance improvement and quality initiatives, including outcome measurement and reporting.
• Collaborate with clinical and administrative leadership in the design and redesign of care delivery models.
• Foster strong collaboration across departments and with external community partners.
• Partner with Human Resources to promote cultural competence through training, standards, and service design.
• Support marketing and outreach efforts to increase awareness and utilization of services.
• Assist with the development and implementation of Patient-Centered Medical Home (PCMH), ACO, capitated programs, and community health initiatives.

Other Duties:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Bring

• Bachelor’s Degree in Health Care Administration or related work experience in Business Administration or related field. Master’s preferred.
• Demonstrated record of experience at mid- or upper management level positions, 5 years of experience in health care preferred.
• Strong understanding of healthcare operations, regulatory compliance, and performance improvement.
• Experience managing budgets, personnel and departmental resources.
• Proven executive leadership, judgment, and communication skills.
• Exceptional problem-solving and conflict-resolution abilities.
• Ability to handle sensitive and confidential matters with professionalism and discretion.
• The ability to work in a fast-paced environment.

Work Environment & Physical Requirements

• This position operates in a professional office and clinic environment.
• Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
• Must be able to remain in a stationary position for extended periods while performing administrative and computer-based tasks.
• Occasionally required to lift or move items weighing up to 20 pounds (such as files, office supplies, or small equipment).
• Must have adequate visual acuity, hearing, and manual dexterity to perform essential job functions.
• May occasionally move between clinic and administrative areas and be exposed to a typical clinical setting.
• Expected to follow all NeighborHealth and OSHA safety policies and procedures, including maintaining a safe and ergonomic work environment.

Salary: Starting at $125,840 and up to $200,720 based on years of relevant experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.