Senior Deposit Operations Specialist

We have been voted one of the best companies to work for 5 years in a row, because we have developed a fun and inclusive culture that is at the forefront of how we operate. We only hire the best and most passionate talent and are proud to promote employees from within.

One Florida Bank was founded on the belief that when we work together, our goals are One. As a Florida-based bank, we are firmly rooted in our local communities, because building relationships one-on-one is the way business gets done. We are committed to knowing you personally, understanding your needs and goals, and providing the products and services that will support you along the way.

The Senior Deposit Services Specialist provides a wide range of support to the Deposit Services Manager and all other Bank departments. This position’s tasks are split between supporting Deposit Services in the morning and ACH tasks in the afternoon. This requires an analytical problem solver with strong decision-making abilities, technical aptitude, and a proactive mindset. Additional keys to success include effective communication, ability to multitask and maintain accuracy in a fast-paced environment.   

ESSENTIAL DUTIES

• Monitor and process of all non-post, stop pays, positive pay and/or NSF items.
• Communicate daily with branches/departments listed on the Un-Posted report for decisions.
• Process chargebacks 2x daily.
• Process ACH Fed Returns, ACH Death Notification Entries.
• Work reclamations.
• Process check adjustments when applicable through correspondent bank (FNBB).
• Process FGN CL & Collection Items through FNBB.
• Process and research EFT Disputes, provide provisional credit, produce EFT letters and communications with clients when applicable.
• Process Check Fraud cases, produce letters and track cases using a tickler system.
• Federal Backup Withholding submissions to Treasury Dpt.
• ACH origination/merge afternoon files; process file violations.
• Daily and Monthly review and reconciliation of general ledger accounts.
• Provide guidance to Deposit Operations Specialists on problem resolution.

ROLES AND RESPONSIBILITIES

• Responsible for processing foreign items.
• Process chargebacks, ACH items.
• Responsible for processing daily reports and settlements as delegated by the Deposit Services Manager.
• Report general ledger discrepancies immediately to the Deposit Services Manager and assist in clearing discrepancies.
• Maintain detailed records on all work responsibilities. 
• Maintain the confidentiality of the Bank’s customers. 
• Remain current on and adhere to all regulatory requirements and training. 
• Responsible for providing back up to all other Deposit Services Specialists. 
• Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

• None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

•  High School diploma or equivalent.
•  7+ years or prior deposit operations experience.

Language and Interpersonal Skills

•  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
•  Ability to write reports, business correspondence, and procedure manuals.
•  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general-public.
•  Effective interpersonal relationships with management and team members.
•  A thorough understanding and application of all policies, procedures and regulations pertaining to the work of Deposit Operations.
•  Ability to effectively manage time as related to daily tasks.
•  Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor.
•  Ability to operate in a team environment to accomplish shared goals

Mathematical Skills

•  Ability to work with basic mathematical concepts.
•  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situation.

Reasoning Ability

•  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
•  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer and Office Equipment Skills

•  Spreadsheet (Microsoft Excel) and Word processing software (Microsoft Word)
•  Other Microsoft Office applications (Outlook, Teams, One Note, PowerPoint)
•  Copier/Scanner

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Sit or stand for extended periods
•  See to read small print or complex reports
•  Manually operate keyboard, mouse and other personal computing devices
•  Occasionally lift up to 20 pounds

CERTIFICATES, LICENSES, REGISTRATIONS

•  None

One Florida Bank supports a diverse workforce and is proud to have an engaged and inclusive culture that promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. One Florida Bank conducts pre-employment background screening, credit checks and drug testing.

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by contacting the HR Department. 

What about the benefits?

We recognize all Federal holidays every year and we offer highly competitive benefits such as:

• 100% employer paid Medical, Vision, Dental, STD, LTD and group life insurance for the employee only cost
• 401(k) Safe Harbor Match 
• Paid vacation and sick time plus 1 floating holiday
• Paid volunteer hours
• Wellness Program
• Shared leave program
• Paid Paternity Leave
• Tuition Assistance Program
• Pet Insurance
• Team Building activities

Member FDIC