Senior Customer Service and Logistics Manager

We’re looking for a Senior Customer Service and Logistics Manager in Langley, BC.

Our client is a fast-growing, globally connected organisation within the mining and exploration equipment space. With a strong entrepreneurial foundation and a reputation for quality and service, they are expanding their North American presence and building a high-performing, collaborative team.

This is a hands-on, cross-functional role supporting customer interactions, sales coordination, logistics, and day-to-day operations. The Senior Customer Service and Logistics Manager will play a key role in delivering an excellent customer experience while helping to build and improve internal processes as the business scales.

Senior Customer Service and Logistics Manager responsibilities:

Customer Service & Sales Coordination

• Manage a high-volume shared inbox, responding to customer inquiries through phone, email, and other channels in a timely and professional manner.
• Prepare and manage customer quotations for both existing clients and prospects, ensuring clear communication and follow-up with the sales team.
• Support the full customer life cycle from initial inquiry through to delivery and post-sale follow-up.
• Guide customers through account setup processes, including credit applications, reviews, and limit management.
• Build and maintain strong customer relationships through responsive, solutions-focused communication.
• Address customer issues and complaints, providing effective resolutions and processing returns as required.
• Maintain accurate records of customer interactions and updates within CRM (HubSpot) systems.

• Coordinate logistics activities including obtaining freight quotes for inbound and outbound shipments.
• Prepare orders for shipment, book carriers, and track deliveries.
• Receive and process inbound shipments into inventory, ensuring accuracy and proper documentation.
• Work closely with warehouse and sales teams to ensure efficient order fulfillment and delivery.

• Process credit card payments and support accounts receivable activities, including follow-up on outstanding payments.
• Maintain accurate and up-to-date records across CRM (HubSpot) and ERP systems.
• Identify gaps in existing processes and contribute to the development and improvement of workflows and procedures.
• Act as a key liaison between sales, operations, and customers to ensure seamless execution.
• Take ownership of new challenges, including researching solutions, sourcing products, and contributing to internal knowledge resources.
  

• 3 to 6+ years in customer service, operations, logistics, or inside sales.
• Strong tenure and career progression within a previous company.
• Background in managing quotes, supporting sales teams, or coordinating orders end-to-end.
• Proven ability to thrive in a fast-paced, high-growth environment with evolving priorities.
• Familiarity with CRM and ERP systems such as HubSpot, SAP, Oracle, or similar.
• Experience working in a small or growing business, with the ability to adapt and contribute across functions.
• Strong problem-solving ability with a resourceful, solutions-oriented mindset.
• Excellent communication skills with the ability to build trust with customers and internal stakeholders.
• Highly organized with strong attention to detail and the ability to manage competing priorities.
• Adaptable and comfortable working in a fast-paced, evolving environment with shifting priorities.
• Demonstrates integrity, accountability, and consistent follow-through.
• Self-aware, open to feedback, and able to contribute constructively within a team.
• Collaborative team player who can also work independently and take initiative.
• Motivated by growth, with the ability to contribute across both day-to-day operations and longer-term initiatives.
  

• Salary range of $70,000 to $85,000, depending on experience.
• Candidates with additional experience and higher compensation expectations may also be considered.
• Comprehensive benefits package including health, dental, and vision coverage.
• Paid time off and profit-sharing opportunities.
• On-site parking.
• Career growth and internal advancement opportunities.

Candidates must be legally authorized to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.