Senior Consultant - Credit Operations

Location: NYC Tri-State Area
Work Mode: Hybrid 
Base Pay Range: $100K/Yr - $130K/Yr

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

We are hiring a Senior Consultant in our Telecommunications practice to support our clients in their Credit & Fraud Risk and payments strategy and operations across their B2C and SMB segments. The role is advisory in nature, focused on policy review, senior stakeholder engagement, and development of strategies to support business and risk decisions. The role is hybrid and based in the NYC tri-state area and requires travel to client offices in Connecticut, and occasional visits to other EXL and client locations along the East Coast including New York and Georgia.

• Review the effectiveness of credit operations processes, controls, and workflows, ensuring adherence to credit risk policies and standardization across business units
• Develop recommendations to enhance efficiency, control effectiveness, and process scalability, leveraging internal reporting dashboards and credit platforms (e.g. FICO, Experian suites)
• Create executive-ready storylines and presentations to highlight operational performance and process improvement and harmonization opportunities
• Provide subject matter expertise to drive client outcomes and strengthen EXL’s industry and functional capabilities

• Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field from a top-tier university, or an MBA with relevant domain experience
• Minimum 4 years of experience in Credit Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
• Deep domain understanding of industry standard processes across the credit lifecycle including application, transaction, merchant, and dispute/chargeback management
• Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
• Strong client engagement and consulting skills with ability to influence senior stakeholders by creating compelling storylines
• Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments

Preferred Qualifications

• Experience with leading industry standard credit platforms (e.g. FICO, Experian suites)
• Relevant certifications in Credit Risk, Fraud Risk, or Risk Management (e.g., CFE, FRM, PRM) are a plus
• Prior consulting or advisory experience in telecom or adjacent industries
• Experience operating in a First or Second Line of Defense (2LoD) or policy / risk oversight role
• Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
• Working knowledge of data visualization software such as Tableau, Power BI and Looker