Senior Business Operations & Change Management Consultant

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:

Senior Business Operations & Change Management Consultant

Department:

Health Sciences | Government Resource Center

The Ohio Colleges of Medicine Government Resource Center (GRC) invites applications for a Senior Business Operations & Change Management Consultant. As the GRC undergoes evolution in staff composition and project portfolio complexity, this role provides essential cross-functional leadership to ensure operational integrity and long-term sustainability.

The successful candidate will serve as a senior-level integrator, reporting and working closely with the Associate Director and operating at the intersection of strategy, governance, and culture. Unlike administrative or core financial roles, this senior consultant applies mastery to build scalable workforce infrastructure and manager support, establish change governance structures, and advise leadership on organizational stability. They are expected to complete work independently on highly complex tasks, distinguishing operational bottlenecks from resource constraints.

Typical responsibilities are business-case specific and include combinations of the following:

Strategic Change Management & Governance: Establishes formal change governance structures and modernizes guidelines to increase consistency and leadership alignment. Leads or co-leads organization-wide culture stabilization initiatives, especially during periods of transition.

Operational Systems & Infrastructure: Designs and manages organizational operating systems and internal controls. Builds scalable workforce infrastructure (workflows, documentation, performance alignment) to reduce operational risk and strengthen transparency.

Leader Enablement & Advisory: Acts as a trusted advisor to executive leadership regarding change complexity and workforce stability. Implements leader enablement practices to improve trust and retention across the unit.

Workforce Modeling: Supports complex staffing models and develops workforce readiness plans to optimize research and administrative capacity. Aligns onboarding frameworks with performance expectations and accountability systems to reduce organizational friction.

Business Process & Efficiency Analysis: Conducts high-level business analysis and resource modeling to support data-driven decision-making. Focuses on process standardization and efficiency (e.g., Lean/Six Sigma methodologies).

Executive Reporting: Prepares high-level reports and presentations for internal and external partners.

Minimum Education Required:

Bachelor’s degree in a relevant field or equivalent is required.

Required Qualifications:

A minimum of 8 years of relevant experience. Requires successful completion of a background check. Selected candidate may be asked to complete a pre-employment physical including a drug screen.

Additional Desired Qualifications:

Twelve or more years of experience is preferred. Demonstrated expertise in leading large-scale transformation or organizational change management in a high-complexity regulatory and policy environment. Experience advising executive leadership teams through organizational disruption or rapid evolution. Management Certification (e.g., SHRM) or Process Improvement Certification (e.g., Lean Six Sigma) is highly preferred. Experience working with state agencies, higher education, or regulated environments.

FUNCTION: Business Planning and Operations
SUB-FUNCTION: Business Operations
CAREER BAND: Individual Contributor - Specialized
CAREER LEVEL: 5

Additional Information:

The Ohio Colleges of Medicine Government Resource Center’s mission is to identify, research, and spread innovative practices to improve access to quality healthcare for all Ohioans through partnerships with healthcare, state, and academic leaders. The GRC’s current work encompasses critical issues and challenges in public health and health services, including maternal and infant mortality, behavioral health, Ohio’s Medicaid members, management of chronic conditions such as diabetes and hypertension, and health system payment innovation. See more about GRC’s project work here: https://grc.osu.edu/Projects

The GRC is a family-friendly workplace that supports in-person and remote-hybrid work arrangements. Our philosophy is to provide staff with the training, mentorship and professional development opportunities needed to meet their professional goals, and to proactively develop GRC’s future leadership from within the organization.   

Location:

Pressey Hall (0309)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability. 

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.