Senior Analyst, Payment Operations Forensics
ABC FitnessJoin ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
RESPONSIBILITIES:
Conduct forensic research and analysis on billing, payment and collections requests and issues in order to identify risks and opportunities and provide valuable information to internal and external stakeholders.
Conduct in-depth analysis and prepare value-add presentations for clients offering insights into their performance and preparing recommendations.
Evaluate comprehensive business intelligence to identify emerging trends, opportunities, and changes in payment industry practices.
Provide insightful and actionable recommendations to support key decision-making processes.
Collaborate with various teams to ensure the successful execution of billing strategies and initiatives.
Produce reports and communications for key stakeholders across Product, Sales, Finance, Accounting, Customer Success, and Operations, ensuring transparency and alignment.
QUALIFICATIONS:
4+ years of experience in collections performance, operations, business analysis, strategy, or a related field within the payments industry.
Strong analytical and problem-solving skills, with a proven ability to interpret complex data and turn insights into actionable strategies.
Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
Proficiency in quantitative and qualitative analysis to inform strategic pricing.
Advanced Microsoft Excel analysis and PowerPoint presentation skills.
A proactive approach to identifying and pursuing new opportunities for business improvement.
Ability to work in a fast-paced and dynamic environment, managing multiple projects simultaneously with a focus on results.
Knowledge of the payments industry landscape, including card scheme fees, bank processing costs, emerging pricing trends, and technology.
Ability to think strategically and identify opportunities for innovation and improvement in payment systems.
Commitment to excellence in work and a passion for driving business success through strategic analysis, data, and insights.
Please note that the salary information shown below is a general guideline only and based on employees in USA and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for USA based candidates for this position is $75,000-81,500 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
WHAT’S IN IT FOR YOU:
Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Medical/Dental/Vision coverage
EAP – we get you help when you need it. Period.
Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com
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