Senior Analyst - Benefits Operations

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

The Senior Benefits Analyst plays a key role in supporting Petco's overall health & welfare benefits, including medical, dental, vision, and supplemental benefits.  This role partners closely with internal stakeholders and external vendors to ensure benefits are compliant, cost-effective, competitive, and aligned with the organization’s total rewards strategy. The ideal candidate brings strong analytical and benefits expertise, with the ability to translate complex data into clear, actionable insights. Success in this role requires a deep understanding of health & welfare plans, strong data interpretation skills, HR knowledge, excellent communication skills, attention to detail, and the ability to thrive in a fast-paced and dynamic environment. 

Essential Job Functions The incumbent must be able to perform all the following duties and responsibilities with or without a reasonable accommodation.

• Position will have primary responsibility for supporting Petco’s health & welfare plans with a focus on analyzing benefits utilization, costs, trends, and plan performance to identify risks, savings opportunities, and improvement areas. They should identify patterns, anomalies, and emerging trends in claims and vendor data to inform program strategy.
• Create proactive robust audit practices for eligibility, dependent verification, billing reconciliation and payment integrity review audits. Support compliance projects with vendor(s) for annual compliance testing, filings, reports, audits, and legally required participant communications.
• Develop and provide reporting and create executive dashboards of KPIs including plan enrollment, demographics, financial performance, utilization trends and cost drivers based on current and historical data.
• Evaluate benefit plan designs and create leadership recommendations for Petco’s health & welfare benefit plans.Use of financial and other data in flexible models to inform, advise and support your recommendations is critical.
• Create a process for measuring and tracking plan performance of benefit programs and manage budget reconciliation by processing, overseeing and/or directing all financial payments related to plan expenses and obligations.
• Build strong relationships and collaborate with all levels of the organization to ensure support in change management.
• Creates and executes large scale projects related to all aspects of benefits, including leading new carrier and new client implementations.
• Play a key and influential role working with others, in groups, in cross-functional settings, and with diverse stakeholders internally and externally.
• Partner with cross-functional teams to create and document efficient and streamlined processes and procedures in the established format.
• Aligning benefit strategies with overall Total Rewards, HR, and business strategy and objectives.
• Manage meetings where you describe, explain, and respond to questions concerning the financial performance and utilization of Petco’s benefit programs.
• Stay current on changing Federal and State regulations and legislation that may affect employee benefits (e.g., ERISA, ACA, COBRA, HIPAA, FMLA).

Other Duties and Responsibilities

• Participates in the process during selection of vendors related to all Health & Welfare, Retirement and Recognition programs.

• Analyze the business and employee benefits market to keep abreast of changes and trends. Make appropriate recommendations for change.

• Play a key role in strategic discussions.  Drive discussions to resolution or consensus.

• Build partnerships with key stakeholders.

• Project credibility, professionalism, and assertiveness to drive projects.

• Express confidence and gain respect as the technical subject matter expert among peers, subordinates, and superiors, both within and outside HR.

• Maintain focus at the strategic level and leverage resources, vendors, brokers, and others appropriately to accomplish strategic and tactical goals.  Provide leadership and direction, as well as oversight to vendors and other service providers.

• Effectively apply skills, knowledge, experience, and core competencies across the organization at all levels

• Assist other Total Rewards functions in the completion of special projects or during peak periods.

• Perform other duties as assigned or required.

• Assists with the execution of system changes (e.g., testing updates, new configurations), identify reoccurring issues and partner with colleagues to implement customer service-oriented solutions.

Supervisory Responsibility

While this position does not directly supervise other employees, it has functional supervisory responsibilities for the accomplishment of assigned projects when designated as the primary lead.

Education/Experience

• 7-10 years of direct employee benefits department or human resources experience. 
• College degree required.
• Demonstrated and advanced knowledge of Microsoft Excel and previous experience working with accounting and finance partners. Has a demonstrated ability to analyze and evaluate complex sets of data and make strong business decisions based on evaluations.
• Requires strong problem solving, effective time management, and decision-making skills and the ability to handle confidential information.
• Must be proficient utilizing various Microsoft Office applications (e.g., Word, Excel and PowerPoint).
• Requires strong analytical and communication (verbal & written) skills.  Must be able to effectively operate in dynamic, fast paced environment with compressed timelines.
• Must be results-oriented, with an ability to prioritize, plan accordingly, and handle multiple projects simultaneously. 
• Alteryx & Workday experience a plus.

Contacts

This position will regularly interact with Finance, Accounting, HRIS and Payroll departments in both written and verbal forms related to the routine exchange of information to the resolution of moderately difficult problems. In addition, contact outside the Company with vendors is required to communicate information or for problem resolution. Incumbents must have the ability to influence, persuade, negotiate and communicate with Petco Partners and external vendors.

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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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