Security Operations Coordinator
Trillium Health Partners
Position: Security Operations Coordinator
File #: 7068
Status: Full Time
Role Level: PG 07 $34.52-$43.10/hour
Department: Security Operations
Site: Mississauga Hospital, Credit Valley Hospital, Queensway Health Centre
Hours of Work/Shifts: Monday – Friday, 0800-1600HRS (plus on-call rotation)
Posted: April 27, 2026
Internal Deadline: May 4, 2026
Trillium Health Partners is one of Canada's largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
Job Description:
Reporting to the Manager, Security Operations & Systems, the Security Operations Coordinator is responsible for overseeing and supporting day-to-day security operations across Trillium Health Partners. This role works closely with contracted security partners to ensure service delivery meets departmental standards, operational requirements, and key performance indicators.
The Security Operations Coordinator is a proactive operations professional who brings a people‑centred, safety‑focused approach to security and works effectively both independently and in collaboration with multidisciplinary teams in a complex healthcare environment.
Position Summary:
Oversee contracted security staff and maintain ongoing liaison with security service providers
Manage and support all aspects of daily security operations across THP sites
Ensure contracted security staff maintain appropriate credentials and certifications
Monitor and ensure staff performance aligns with site-specific levelling and evaluation frameworks
Lead daily security huddles and facilitate regular staff meetings in collaboration with security vendors
Review, investigate, and escalate high-level incidents to internal stakeholders as required
Support the development, implementation, and maintenance of departmental and corporate policies and procedures
Foster a positive work environment by supporting frontline staff growth, development, and performance
Prepare and deliver security awareness presentations for internal and external partners
Apply critical thinking and sound judgment to assess, prioritize, and respond to emergency situations
Participate on required committees and attend safety and planning meetings
Collect, analyze, and present statistical data; conduct security audits and operational reviews
Support Human Resources processes related to contracted staff, including selection, supervision, and training
Participate in meetings with internal departments and external partners
Coordinate and complete high-level internal investigations and follow-up actions
Review security-related incidents and provide recommendations to support continuous learning and improvement
Collaborate with the Systems Project Manager to maintain a working knowledge of security systems and equipment troubleshooting requirements
Work collaboratively with the Fire Marshal and participate in site-specific emergency drills
Participate in a six-week on-call rotation and provide after-hours support during emergencies
Travel and rotate between THP sites and affiliated off-site locations as required
Perform other related duties as assigned
Key Qualifications:
The successful candidate will possess the following:
University degree or college diploma required; an equivalent combination of education and relevant experience will be considered
Minimum of three (3) to five (5) years of frontline security experience, preferably in a healthcare environment
CPP or CHPA designation considered an asset
Demonstrated knowledge of and experience within hospital operations and complex healthcare environments
Working knowledge of security systems and software platforms (e.g., Perspective, Genetec)
Completion of Control Tactics / Use of Force (CT/UOF) training
Current knowledge and understanding of applicable municipal, provincial, and federal legislation and regulatory requirements
Strong verbal and written communication skills with the ability to engage effectively with diverse internal and external partners
Demonstrated critical thinking, analytical, and problem‑solving skills
Proven leadership capabilities with the ability to influence and support frontline teams
High standards of professionalism, accountability, and ethical conduct
Ability to work effectively under pressure, manage competing priorities, and maintain focus for extended periods
Proficiency with Microsoft Office applications, including Outlook and Excel
Demonstrated ability to build and maintain effective working relationships with internal departments and external partners
Active involvement in, or membership with, security‑related professional associations considered an asset
Commitment to supporting the vision and values of Trillium Health Partners and the Security Operations department
Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Candidates are selected on the basis of their skill, ability, experience and qualifications.Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.
We thank all those who apply but only those selected for further consideration will be contacted.