Seasonal Operations Manager
Seaport Entertainment ManagementABOUT THE BRAND
The Rooftop at Pier 17 sits five stories above the East River, offering some of the most iconic views in the city. Known for its dynamic programming and sweeping open-air layout, it has become one of New York’s top outdoor concert venues. The space hosts a wide range of events, from headline tours and cultural festivals to workout classes. The lineup spans over 60 acts each season, including artists like James Arthur, Barenaked Ladies, Pink Martini, and the ever-popular NYC Reggae Fest.
Designed to support both casual and elevated experiences, the rooftop includes turf lounges, fireplace seating, private cabanas, and branded zones like the Chase Sapphire Lounge and Patrón Patio. We welcome a wide mix of guests: locals, tourists, concertgoers, groups celebrating milestones, and visitors simply looking to soak in the skyline. With a 3,500-person capacity and flexible layouts, we’re built to deliver seamless service on both quiet afternoons and sold-out nights.
About The Role:
The Concert Operations Manager at The Rooftop at Pier 17 is a pivotal role overseeing front-of-house operations, ensuring the delivery of seamless and exceptional service to all guests. Operating within the vibrant atmosphere of the rooftop, this role requires adept management skills to handle various aspects of day-to-day operations. Additionally, the Concert Operational Manager is responsible for ensuring an outstanding experience for both bar patrons and concert attendees during rooftop concerts. This position is seasonal and approximate length would be from April to October.
What You Will Do
Direct and supervise all front-of-house activities, maintaining high service standards and guest satisfaction
Ensure the seamless flow of service, responding to guest needs, and maintaining an impeccable standard of hospitality
Act as the Operational Manager during rooftop concerts, overseeing logistics, coordination, and ensuring a smooth event execution
Lead and motivate the front-of-house team, fostering a positive and collaborative work environment
Cultivate positive guest relations, address concerns, and contribute to an overall positive guest experience
Partner with the kitchen staff to ensure proper food presentation and timely preparation
Collaborate with other department heads to synchronize efforts and ensure operational efficiency
Address challenges promptly and effectively, taking appropriate actions to maintain service standards
Adapt seamlessly to the dynamic environment of rooftop bar operations, especially during concert events
Ensure compliance with safety regulations and licensing requirements, maintaining a secure and enjoyable environment
Follow all company policies, procedures, and guidelines
Operate ethically to protect the assets and image of the company
Performs other duties and responsibilities as per business need
About You:
A minimum of two years’ experience working in a fast-paced and high-volume settings
Familiarity with concert operations is highly desired
Commitment to maintaining high service standards and delivering exceptional guest experiences
Strong leadership qualities with the ability to motivate and guide a diverse team
Organization and multi-tasking skills with attention to detail
POS and computer literate with the ability to learn and adapt to using all programs
Effective communication skills, both verbal and written, with demonstrated emotional intelligence in team management
Professional demeanor, polished appearance with the ability to exceed guest's expectations
Ability to work in an ever-changing environment
Ability to work both independently and in a team environment
Strong work ethic and customer-focused approach
Ability to work a flexible schedule including days, nights, weekends, and holidays
Must be passionate, entrepreneurial, and dedicated to success
Physical Requirements
Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards.
Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).
Ability to stand for prolong periods of time.
Compensation: $70k – $80k
OUR BENEFITS
Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:
Medical, dental & vision coverage
401(k) with company match contributions
Life insurance coverage
Generous paid time off policy
Free family meal
50% employee discount at our businesses
A robust employee referral bonus program
GROWTH OPPORTUNITIES
To us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.
NOTICE TO THIRD PARTY AGENCIES
Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.
This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.
SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.