Sales Technology Operations Manager
TopgolfWork cross-functionally with departments to design, implement, and refine tools and processes that drive sales efficiency, defining and documenting systems, process, and requirements for new and updated venue sales teams.
Build, manage, and maintain Salesforce reporting specific to venue sales operations.
Act as a subject matter expert (SME) on sales processes and sales users need to review and triage venue system help requests, resolve training and process-related issues, and identify items requiring approval and escalation.
Consolidate and translate field requests into structured, prioritized project requirements in partnership with the sales systems team, serving as the communication hub between venue sales teams, leadership, and system stakeholders to ensure alignment and smooth deployment of changes.
Plan and execute user interface testing (UAT) related to system rollouts, updates, and ongoing maintenance across sales user profiles in coordination with QA and Smoke Testing executed by sales systems team.
Evaluate and prioritize system, process, report, and tool enhancement requests from the field, incorporating ROI and business impact into roadmap recommendations.
Manage ongoing system requirements for venue maintenance updates, including tax configurations, operational changes, and technology updates. Support the continuous improvement of sales processes and tools through maintenance, refinement, and issue resolution.
Required Qualifications
5+ years of experience in sales leadership, operations or related roles, ideally within multi location or venue-based environments.
3+ years of hands-on experience with Salesforce (or similar CRM) including reporting, dashboards, and user-level functionality.
Desired Qualifications
Bachelor’s degree in business, Sales/Marketing, Communications, Information Systems or related field.
Proven track record of developing and executing sales strategies that drive measurable revenue growth
Strong understanding of end-to-end sales processes and the ability to translate field needs into scalable tools and workflows.
Demonstrated skill in gathering business requirements, documenting processes, and participating in user acceptance testing.
Excellent communicator with the ability to serve as a liaison between sales teams, leadership, and technical stakeholders.
Experience collaborating with cross-functional teams to enhance sales performance.
Highly organized and adaptable, with the ability to manage competing priorities in a fast-paced, evolving environment.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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