Sales and Marketing Operations Manager

About the Role

TapMango is seeking a highly motivated Sales and Marketing Operations Manager to bring structure, consistency, and leverage to our growing revenue organization. As we continue to scale our mid-market and multi-location sales motion, this role will play a critical part in how we sell, how we train, and how our teams perform.

Salary: CAD 130,000-160,000 

This is a build-and-fix role, ideal for someone who thrives in fast-growing environments and enjoys turning complexity into clarity. You’ll work cross-functionally to ensure our sellers have the right processes, messaging, tools, and training to win.

This position is hybrid (Toronto) 2 days in our office located at Yonge and Sheppard.

Role Summary

We’re hiring a Sales and Marketing Operations Manager to build the systems, content, and playbooks that make our revenue team faster, smarter, and more effective. This role sits at the intersection of Sales, Marketing, and RevOps and owns how our CRM, collateral, digital GTM, and sales processes work together to drive overall revenue.

Key Responsibilities

• Own and optimize CRM setup to improve funnel visibility, reporting, and sales execution
• Build sales collateral by vertical, including case studies, branded demos, ROI calculators, and pitch assets
• Create and manage prospect email journeys and nurture sequences within the CRM
• Develop white papers, clickable assets, and educational content to support the sales cycle
• Improve and manage the sales tech stack to enable more seamless pipeline and deal management
• Own the social and digital outreach including Meta, Linkedin, landing page creation, and search optimization to power and accelerate demand generation.
• Devise targeted campaigns to assist with sales outreach to mid market QSRs and targeted retail merchants.
• Create industry-specific sales playbooks and loyalty success frameworks using CLMP training and vertical expertise
• Enable the revenue team to consult more effectively with prospects and clients
  
  

What Success Looks Like

• Clear, accurate pipeline data and funnel reporting
• Sales reps armed with the right content at the right time
• Stronger, more consistent sales narratives by industry
• Increased lead flow
• Enhanced upmarket pipeline creation
• Faster ramp time and higher close rates across the revenue team
  
  

What We’re Looking For

• 3-5+ years of experience in Sales Operations, Marketing Operations, Revenue Operations, Sales Enablement, or a closely related role
• Strong hands-on experience owning and optimizing a CRM (e.g. HubSpot, Salesforce), including reporting, automation, and lifecycle management
• Proven ability to build sales enablement assets such as pitch decks, case studies, ROI calculators, playbooks, and vertical-specific messaging
• Experience creating and managing email journeys, nurture campaigns, and outbound support within a CRM or marketing automation platform
• Solid understanding of sales tech stacks and how tools work together across the funnel (CRM, email, data, enablement, analytics)
• Comfortable owning digital GTM initiatives including paid social, LinkedIn, landing pages, and basic search optimization
• Experience partnering closely with Sales teams and translating real sales needs into tools, content, and processes that actually get used
• Strong project management skills with the ability to juggle multiple initiatives and move from strategy to execution quickly
• Clear, practical communicator who can align Sales, Marketing, and RevOps around shared goals
• Bonus: experience in QSR, retail, loyalty, or verticalized B2B SaaS environments
  
  

About TapMango

At TapMango, we provide companies with one of the highest-quality customer engagement platforms on the market. We power thousands of merchants across Canada, the US, and Europe—and we’re just getting started.

Our mission is to help businesses:
• Retain customers
• Upsell to existing customers
• Acquire new customers

We do this through a robust loyalty and marketing platform that combines customized consumer-facing technology, intuitive merchant tools, and smart automation—designed to enhance the customer experience and drive measurable growth.

Why Join Our Team?

TapMango is redefining how multi-location businesses engage their customers. You’ll join a collaborative, fast-growing team where your work has direct impact on revenue, productivity, and go-to-market success.

This role offers real ownership, executive visibility, and the opportunity to shape how TapMango sells as we scale.

What We Offer

• Competitive salary and benefits
• Flexible hybrid or remote work environment
• Strong executive support and cross-functional collaboration
• Professional development and growth opportunities
• A chance to build foundational systems that scale with the company

TapMango welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Notice Regarding Automated Decision-Making:
For this role TapMango does not use artificial intelligence, machine learning, or automated decision-making tools to screen or assess job applicants. All applications are evaluated manually by our hiring team