Residence Operations Manager

Residence Operations Manager (Front Desk + Operations)

Position Overview

Minerva University is seeking a reliable, proactive, and service-oriented Residence Operations Manager to support daily operations at its San Francisco residence hall.

This is a hybrid role that serves as the primary front desk presence while also supporting key aspects of building operations, including cleanliness, maintenance coordination, vendor activity, and resident support.

The ideal candidate is highly dependable, detail-oriented, and capable of taking ownership of day-to-day building conditions. In addition to front desk responsibilities, this role requires initiative, sound judgment, and follow-through to ensure the residence hall operates smoothly and maintains a safe, clean, and welcoming environment.

Key Responsibilities

Front Desk Operations (Primary Function)

• Serve as the primary point of contact for students, staff, visitors, and vendors
• Maintain consistent front desk coverage and a professional, welcoming environment
• Monitor lobby activity and enforce building policies respectfully and consistently
• Manage mail and package operations, including logging, organization, and distribution
• Maintain visitor logs, access approvals, and front desk documentation
• Respond to resident inquiries and provide timely support and basic troubleshooting

Building Operations & Oversight

• Support day-to-day building operations to ensure a safe, clean, and functional environment
• Conduct regular walkthroughs of common areas and residential floors
• Identify cleanliness concerns, maintenance needs, and safety issues
• Take initiative in addressing minor issues and escalating larger concerns appropriately
• Follow through on reported issues to support timely resolution
• Maintain basic logs of incidents, maintenance needs, and operational activity

Maintenance & Facilities Support

• Serve as a first point of contact for maintenance-related issues
• Perform minor maintenance tasks such as:
• Replacing light bulbs
• Resetting breakers
• Unclogging drains/toilets
• Tightening fixtures
• Assist with troubleshooting basic appliance issues (e.g., refrigerators, microwaves, washers/dryers)
• Coordinate with vendors or facilities leadership for more complex repairs
• Perform additional maintenance and facilities-related tasks as needed to support building operations and ensure timely resolution of issues

Vendor & Service Coordination

• Assist with coordinating access for vendors, contractors, and service providers
• Ensure vendors can complete scheduled work and report any delays or issues
• Escalate concerns regarding vendor performance or incomplete work

Safety & Compliance Support

• Monitor building conditions for safety hazards and report concerns promptly
• Ensure common areas, hallways, and exits remain clear and safe
• Assist with incident documentation and basic compliance tracking

Emergency Response & On-Call

• Respond to urgent issues such as lockouts, leaks, alarms, or resident concerns
• Assist during emergency situations and coordinate with leadership and security as needed
• On-call responsibilities are required, including evenings, weekends, and emergency response, regardless of onsite living status. While on-call, the employee is expected to remain reasonably available and able to respond within an appropriate timeframe if needed

Compensation

• Salary: $75,000 annually
• Classification: Exempt 
• Housing: Provided upon transition to live-in status, if applicable

Required Qualifications

• Strong customer service and communication skills
• Reliable, punctual, and able to work independently
• Ability to remain calm and responsive in high-pressure situations
• Basic maintenance knowledge or willingness to be trained
• Comfortable enforcing policies respectfully and consistently

Preferred Qualifications

• Experience in front desk, hospitality, residential housing, or property management
• Familiarity with access control systems or package management processes
• CPR/First Aid certification (or willingness to obtain)
• Multilingual skills are a plus

Professional Expectations

• Demonstrates reliability, accountability, and attention to detail
• Takes initiative in identifying and addressing day-to-day operational needs
• Maintains professional and respectful communication at all times
• Open to feedback and able to adapt to evolving operational needs

Schedule & Work Environment

• Full-time, in-person position based at the residence hall
• Standard schedule is Monday through Friday, 8:00 AM to 5:00 PM
• Additional availability required as needed, including evenings, weekends, and for emergency response
• On-call responsibilities required as part of the role
• This position may transition into a live-in role, with onsite residency becoming a condition of employment based on operational needs