Répartiteur(-trice) Swing / Swing Dispatch

I. Job Summary

Communicates back and forth with WM Drivers to assist with problem resolution
while on route for residential, commercial and roll-off lines of business.
Handles incoming service orders, directs drivers, and resolves service issues.
Interacts with customers that includes WM customer service, sales, and
operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary
software to manage same day ticket routing as well as preparing all routes for
the next day. Shifts vary with the potential for overtime and Saturday hours
depending on each Market area dispatch center needs. Some travel (up to 15%) may
be required to work face to face with sites dispatcher is responsible for.

This is for a Swing Dispatcher position; shifts will cover gaps, with ample
notice for changes.  Mainly 6 am to 3 pm or 12 pm to 9 pm (Monday to Friday) or
occasionally 9 pm to 6 am (Sunday to Friday)

II. Essential Duties and Responsibilities

* Dispatches drivers to calls as they are received, using information on
customer needs, drivers’ locations and loads, and daily factors to balance
cost and customer satisfaction.
* Works with sites and the service department to optimize routes based on needs
of the customer.
* Determines the daily level of driver staffing to provide best mix of
responsiveness and productivity
* Assigns routes and service tickets to appropriate drivers throughout the day
and for the next day; manages and determines route actions and assuring route
completion.
* Handles fields incoming calls and e-mails from customer service and sales
department; manages requests for all pick-up or delivery on any container
movement within the Market area.
* Initiates communication to customers while drivers are on-site/location,
resolving pick-up and other issues delaying the service.
* Troubleshoots and resolves potential delivery and pick-up problems before
they result in service issues
* Ensures same-day service on missed pick-ups by managing the routing for all
routes and tracking Driver movement in the field

III. Qualifications

A. Required Qualifications

* High School Diploma or G.E.D.
* 6 months of relevant work experience with working in a team setting, with the
ability to communicate to several areas effectively
* No experience required
* Multi-tasking in a fast-paced work environment with excellent organizational
skills.
* Bilingual (French and English) - We require a bilingual speaking dispatcher
because this role requires frequent interactions and communications with
employees, customers and others who are located outside of Quebec.

B. Preferred Qualifications

* Call center experience or dispatching experience an asset.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and
occupational risks, and the work environment of the job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the
essential functions of the job.

☒ Normal setting for this job is: office setting (Remote)

Pay: The expected base pay range for this remote position is $55,000 - $65,000.
This range represents a good faith estimate for this position. The specific
salary offered to a successful candidate may be influenced by a variety of
factors including the candidate’s relevant experience, education, training,
certifications, qualifications, and work location. This position is for an
existing vacancy.

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package
including Medical, Dental, Vision, Life Insurance and Short Term Disability. As
well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees
also receive Paid Vacation, Holidays, and Personal Days. Please note that
benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click
Apply.

ABOUT WM

WM (WM.com [https://www.wm.com]) is North America's leading provider of
comprehensive environmental solutions. Previously known as Waste Management and
based in Houston, Texas, WM is driven by commitments to put people first and
achieve success with integrity. The company, through its subsidiaries, provides
collection, recycling and disposal services to millions of residential,
commercial, industrial, medical and municipal customers throughout the U.S. and
Canada. With innovative infrastructure and capabilities in recycling, organics
and renewable energy, WM provides environmental solutions to and collaborates
with its customers in helping them pursue their sustainability goals. WM has the
largest disposal network and collection fleet in North America, is the largest
recycler of post‑consumer materials and is a leader in beneficial use of
landfill gas, with a growing network of renewable natural gas plants and the
most landfill gas‑to‑electricity plants in North America. WM’s fleet includes
more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck
fleet in the industry in North America. Healthcare Solutions provides collection
and disposal services of regulated medical waste, as well as secure information
destruction services, in the U.S., Canada and Western Europe. To learn more
about WM and the company’s sustainability progress and solutions, visit
Sustainability.WM.com [https://sustainability.wm.com/].

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, creed, religion, sex, sexual orientation, gender identity, national
origin, age, disability, status as a protected veteran or any other
characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all
applicants and employees, without discrimination on the basis of all grounds
protected by applicable human rights legislation. Accommodations are available
on request for candidates taking part in all aspects of the selection process.
Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires
individuals have a REAL ID or an acceptable alternative. This position may
require the successful candidate to travel by air for business reasons or
service federal property. Accordingly, successful candidates must have, or be
willing to obtain, a REAL ID or TSA‑approved alternative.

What is the value of a WM job? At WM we know that the value of a WM job is more
than a paycheck. It’s a way to create opportunities for you and your family.
This is why we are constantly working to make WM a great place to work and grow
a career. We Are WM is what defines the perks of being in the WM family – from
benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You.
We are a Family. We are Stable. We are Always Working for a Sustainable
Tomorrow.