This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Operations Lead - REMOTE. In this role, you will design and implement operational programs that significantly enhance customer adoption, retention, and expansion within the Customer Success framework. You will collaborate closely with leadership to convert strategic goals into practical operational frameworks, instilling data-driven insights throughout the process. Your work will ensure that teams can effectively deliver reliable outcomes as the business evolves and scales, creating a robust infrastructure for ongoing customer engagement and success.
Accountabilities
- Lead operational initiatives to enhance customer lifecycle management, collaborating with Customer Success leadership.
- Develop dashboards and reporting frameworks to provide insights on retention, adoption, expansion, and customer health.
- Define operational requirements and partner with systems teams to implement solutions across customer success platforms.
- Work cross-functionally with Renewals, Sales, Product, Finance, and Analytics teams to ensure alignment throughout the customer lifecycle.
Requirements
- 8+ years of experience in Customer Success Operations, Revenue Operations, or related roles.
- Proven track record in supporting Customer Success organizations within SaaS or subscription-based businesses.
- Hands-on experience with customer success platforms, including health scoring, reporting, and lifecycle management.
- Ability to build dashboards, analyze data, and derive insights for operational improvements.
- Experience designing and implementing scalable operational processes in rapidly growing environments.
- Strong communication skills and ability to manage stakeholder relationships at all levels.
- Proficient in navigating ambiguous environments and structuring complex business challenges.
- Experience leading cross-functional projects related to customer retention and lifecycle management.
- Collaboration with Data Science or Analytics teams on predictive modeling and customer insights.
- Familiarity with CRM systems, customer data platforms, and business intelligence tools.
Benefits
- Competitive salary based on experience and qualifications.
- Flexible work arrangements, including remote work options.
- Comprehensive benefits package for physical, mental, emotional, and financial well-being.
- Opportunities for professional growth and development.
- Supportive workplace culture emphasizing collaboration and innovation.
- Commitment to fair hiring practices and accommodations during the hiring process.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.