This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Technical Product Sales Coordinator. In this role, you will be essential in coordinating and facilitating complex orders for Business Class customers from point of sale through installation. Your specialized knowledge will not only support your efforts but will also serve as a resource for your colleagues. The position demands proficiency in managing strategic accounts, collaborating with technical support teams, and ensuring compliance with service agreements. You will work cross-functionally and be a key player in identifying areas for process improvement, helping to optimize our service delivery.
Accountabilities
- Ensure order coordination, verification, and corrections meet service level agreements.
- Collaborate with the sales team to process customer orders accurately.
- Assist in the introductory processes for new products.
- Manage strategic accounts effectively.
- Work with technical support teams on escalations to ensure timely resolutions.
- Provide support for advanced voice and data services across various market channels.
- Meet productivity and quality metrics as defined in scorecards.
- Ensure compliance of contracts and validate service accuracy with customers.
- Act as the primary interface with customer IT and technical personnel.
- Utilize multiple systems for order tracking and monitoring.
- Interface with departments to facilitate proper order flow.
- Identify improvement opportunities and recommend actionable solutions.
- Provide advanced support for multi-location customers.
- Maintain regular attendance and flexibility in work schedules.
Requirements
- Minimum 5 years of advanced product support experience.
- Experience with business services and enterprise-level support.
- Strong business and communication skills.
- Proficient in customer experience management.
- Ability to understand and prioritize customer needs.
- Strong organizational skills with attention to detail.
- Ability to navigate and utilize technical systems.
Benefits
- Competitive salary and commission opportunities.
- Comprehensive benefits offerings.
- Flexible remote work arrangements.
- Opportunities for professional development and training.
- Supportive and inclusive work culture.
- Opportunities to work with advanced technology and solutions.
- A chance to make a meaningful impact in customer environments.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.