Regional Operations Leader

Regional Operations Leader

At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling.  And behind it all?  Our people.  We call them Hubbers – because they’re at the center of everything we do.  From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves.  And we show up every day ready to say yes – to challenges, to each other, and to getting it done right.

Role Summary:

The TireHub Regional Operations Leader (ROL) Leader is a business leader first, with technical/functional expertise second.  The ROL is responsible for leading the operational performance, safety, and culture of 7 to 10 TireHub Logistics Centers (TLCs) within an assigned region. This role ensures the consistent execution of policies and procedures that drive service excellence, efficiency, safety, loss prevention, and Hubber engagement. In an evolved operating model, the ROL serves as a co-leader of the region alongside the Regional Sales Leader (RSL), sharing joint accountability for the full regional P&L — encompassing both optimized operational results and sales revenue performance. While the ROL’s primary domain remains driving operational excellence, safety, and TLC performance, they are equally invested in the commercial success of the region, collaborating with the RSL to make decisions that optimize total regional performance. This shared accountability creates individual functional excellence and collective regional business outcomes. Success in this role requires a strong operational background, sound judgment, understanding of the core elements of a P&L, and the ability to lead through influence in a dynamic, customer-focused environment.

This position reports to the Divisional Director of Operations.

When you say YES to something bigger:

• Choose your day one benefits which include a no cost health insurance option
• TireHub funded Health Savings Account
• Additional benefit options including TireHub paid short/long term disability and life insurance benefits
• Paid vacation and holidays
• Parental leave programs
• Build your financial future with 401k including TireHub match
• Access to tire discounts, perks, and so much more!

The individual must exhibit the following core TireHub commitments:

• Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
• Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
• Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end. 

Role Specifics:

• Partners with the Regional Sales Leader as a co-equal regional business owner, sharing accountability for the full regional market P&L including both TLC operational performance and sales revenue outcomes to drive success in the Region.
• Collaborates with the Regional Sales Leader on route optimization, inventory quality & improvement, resource allocation, customer satisfaction, customer escalation resolution, and other market-level decisions that materially impact both operational and sales outcomes.
• Maintains a working understanding of regional sales dynamics — including customer mix, pricing strategy, and revenue drivers — to make informed decisions that support total regional market P&L health.
• Participates in joint regional market business reviews with the Regional Sales Leader to assess regional market P&L performance, align on regional market priorities, and develop shared responses to business challenges and opportunities.
• Contributes to joint regional market planning cycles, including annual budgeting, forecasting, and strategic initiative development, in coordination with the Regional Sales Leader and respective Divisional Directors.
• Collaborates with cross-functional TireHub teams (Supply Chain/Inventory, Pricing, HR and Customer Service Leadership) to generate insights that drive actions to achieve Regional Market targets and inform future initiatives.

• Leads through a Continuous Improvement mindset, being open and a business-minded, inquisitive, entrepreneurial leader unafraid of piloting new and different ways of operating.
• Ensures operational procedures are followed for activities such as verification of incoming and outgoing shipments, handling disposition of materials, and keeping TLCs inventory current and accurate.
• Actively manages delivery network composition to reduce reliance on third-party logistics providers, regional carriers, and external freight partners by maximizing TireHub truck primary delivery volume.
• Delivers consistent service standards across assigned TLCs, maintaining a customer promise and meeting customer expectations at the lowest sustainable cost.
• Conducts regular visits to key Customers within the region to build relationships, assess satisfaction, and gain firsthand understanding of customer expectations related to delivery cadence, delivery reliability, product availability, and order accuracy.
• Proactively identifies patterns in delivery failures or inventory gaps and works cross-functionally with procurement & assortment teams to implement sustainable solutions.
• Serves as an escalation point for complex or high-impact customer issues, ensuring timely resolution while communicating transparently with the customer throughout the process.
• Uses insights gathered from customer interactions to inform operational improvements and influence regional inventory planning decisions.
• Reviews operating reports, identifies and directs the resolution of operational and maintenance issues to ensure efficient costs and to prevent operational delays.
• Performs administrative activities associated with the effective management of operations, including compiling, storing, and retrieving data for reports, interfacing with other functional areas, and continuous communication with customers.
• Trains and ensures all assigned Hubbers are aware of and comply with company, government, and customer policies, procedures, and regulations.
• Oversees and maintains procedures for ensuring all facility leaders and supervisors have appropriate practices and controls in place to ensure a safe and secure workplace for Hubbers in conjunction with the safety and human resources departments.
• Selects, develops, and retains the highest quality leaders in managing TireHub Logistics Centers.
• Builds a bench of capable TLC Leaders and develops them for continually increasing value creation at TireHub.
• Participates and maintains ongoing training requirements through in-person, virtual, or computer-based learning modules, as assigned.

• Drives Hubber retention by partnering with facility leaders to ensure Hubbers receive engaging high-quality onboarding, continuous training and regular touchpoints with facility leaders to understand development and career advancement needs.
• Completes other tasks assigned by their supervisor or another member of the leadership team.
• Complies with all TireHub policies and procedures.

Competencies

• Shared Business Ownership: Functions as a co-owner of the regional P&L alongside the Regional Sales Leader, accepting full accountability for business outcomes that extend beyond direct functional authority. Creates alignment and shared purpose across operations and sales without reliance on direct reporting relationships.
• Cross-Functional Business Acumen: Demonstrates fluency across both operational and commercial drivers of regional P&L performance — including delivery cost, inventory management, service-level metrics, and revenue outcomes — to make decisions that optimize total regional performance.
• Financial Management: Demonstrates business and financial acumen relative to position. Proficient in analytics and data insights. Makes business decisions based on data. Adds value to increased margin generation & takes actions to improve mix of business & drive down expenses.
• Strategy Execution: Leads the execution of strategic plans to achieve strategic priorities. Prioritizes and executes the things they can control: Growing Shipments, Product Availability and Delivery, Sound Economics. Understands and translates strategic plans into tactical actions for direct reports.
• Drives Results: Consistently achieves results personally, even under tough circumstances. Ensures the Region Team consistently achieves goals. Holds team accountable for results, good and bad. Facilitates a say “Yes” mentality in span of control. Identifies, records, and tracks useful measures and uses them to manage the performance of the team and individual Hubbers.
• Customer Focus: Understands and develops relationships with customers to take advantage of Actionable “Yes” moments. Delivers customer-centric solutions. Keep promises to our customers. Leads a team that delivers exceptional service.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done. Is not satisfied with the status quo. Focuses on continuous improvement. Requires safe work practices. ​
• Drives Culture: Understands words matter, and uses language tied to our Mission, Vision, Promise & Hubber Commitments. Drives understanding of mission and vision in Direct Reports. Develops direct reports so that they internalize the TireHub culture. Holds people accountable for our commitments.
• Cares for Hubbers: Understands “people get things done.” Makes employment decisions such as selection, development, promotion, and retention, so that people with the right values, beliefs, knowledge & skills are working in the right jobs. Holds everyone accountable. Drives Hubber retention with focused attention on early exits — particularly within the first 90 days — as the primary lever for reducing TLC turnover.
• Collaborates: Continuously seeks input, guidance and understanding from appropriate functional leadership (IT/Fin/HR/Ops/Sales). Owns & drives cooperation, collaboration, and flexibility in working with others. Contributes as a team member. Manages conflict.
• Communicates: Seeks clarity until they believe in the mission. Develops and delivers communications that convey a clear understanding of the unique needs of different audiences. Owns the message of any communication and does not "pass the buck." Accepts and acts on facts, not feeling. Communicates quickly and doesn’t wait on a solution to communicate an issue. Knows what’s broken, not working, and can be improved.
• Leads Through Influence: Drives results in partnership with the Regional Sales Leader, functional teams, and Hubbers through persuasion, credibility, and shared goals — not organizational authority. Resolves competing priorities across functions constructively and without unnecessary escalation.

Education/Experience:

• Bachelor's degree in Business Administration, Supply Chain, or Logistics preferred; equivalent work experience will be considered.
• 7–15 years of progressive experience in transportation and warehousing/distribution operations within a fast-paced environment.
• Proven expertise in managing delivery and warehouse functions, with a strong track record of improving operational performance.
• Demonstrated success in partnering with customers to enhance business outcomes.
• Experience building and leading safety-focused cultures.
• Strong background in implementing and managing KPIs to drive accountability and performance.
• Familiarity with Lean principles and continuous improvement methodologies.
• Proficient in using, evaluating, and training others on routing systems to increase operational efficiency.
• Experience with warehouse and transportation management systems (WMS/TMS).
• Skilled at fostering a high-trust, high-performance team environment.
• Demonstrated ability to coach and develop leadership and people management capabilities in others.
• Experience leading a business unit, geography, or P&L in a matrixed or collaborative environment preferred.
• Demonstrated ability to drive outcomes and influence decisions across functional boundaries without direct authority.
• Familiarity with regional sales dynamics and wholesale distribution commercial models — including customer segmentation, pricing strategy, and revenue drivers — as they relate to operational performance preferred.

Required Knowledge, Skills, and Abilities:

• Effective leadership and motivational skills across various roles and functions.
• Solid understanding of end-to-end supply chain operations and financial/business acumen.
• Experience in customer relationship management strategies.
• Knowledge of federal and state regulatory requirements (e.g., DOT, EEOC, OSHA).
• Familiarity with Warehouse Management Systems (e.g., Koerber).
• Familiarity with Routing Systems (e.g., RoadNet).
• Experience with ERP systems (e.g., Prophet 21 / P21).
• Understanding of Stock Availability Rate (SAR) as a key operational service metric, and ability to partner with inventory and sales teams to drive the assortment and stocking decisions that support major brand and total SAR targets.
• Working knowledge of regional sales dynamics, customer relationship management, and pricing strategy as they relate to regional P&L performance.
• Ability to interpret commercial performance metrics (e.g., revenue, margin, account growth) and connect them to operational capacity and service-level decisions.
• Comfort operating in a shared-accountability model, including navigating situations where individual functional incentives may create short-term trade-offs with collective regional goals.
• Ability to co-develop and execute joint business plans with a peer leader across a different functional discipline.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Excellent written and verbal communication skills.

Preferred Knowledge, Skills, and Abilities:

• Demonstrated experience leading or co-leading a geographic business unit requiring joint accountability for both operational and commercial outcomes, including P&L ownership across cost and revenue dimensions.
• Proven track record of improving operational performance in models where service-level delivery directly influenced sales growth, customer satisfaction, and retention.
• Working knowledge of wholesale distribution commercial economics, including how customer mix, pricing, product availability, and delivery performance interact to drive regional revenue and margin.
• Experience partnering with field sales leadership to align TLC operational capacity planning and execution with commercial pipeline and seasonal demand patterns.

Working Conditions:

• Most of the time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles.
• Must be able to work flexible hours during routinely critical times to support operations or other departments.
• This role is home based with travel up to 75% including frequent overnights.

Salary Range $130,000 - $160,000

This position is based out of TireHub's Mid-Atlantic Region including the following states: MD, VA, NC, SC. 

TireHub will consider the employment of all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law.