Regional Director, Operations, Great Lake Regions
FortiveOVERVIEW
Gordian is the leader in facility and construction cost data, software, and services for all phases of the building lifecycle. As the pioneer of Job Order Contracting (JOC), Gordian delivers innovative solutions including proprietary RSMeans data and Facility Intelligence tools. Our mission is to help customers maximize efficiency, optimize cost savings, and improve building quality – from planning and design to procurement, construction, and operations.
The Regional Director is a senior strategic and operational leader responsible for one of Gordian’s highest‑value, most complex regions. This role requires a unique blend of P&L ownership, strategic account management, operational excellence, and team leadership.
The Regional Director must be able to lead at an executive level, build high‑performing teams, protect and grow revenue, and drive measurable value for clients while navigating a complex stakeholder landscape. This is not a traditional operations role - it is a general manager role with accountability for revenue, client retention, market positioning, strategic partnerships, and operational delivery.
The Regional Director manages a team of Area Managers, Strategic Account Managers, and regional support teams, translating sector-level strategies into actionable plans while maintaining operational excellence and financial discipline.
RESPONSIBILITIES
The key responsibilities associated with this role include:
Regional Leadership & General Management
- Lead all operations with full accountability for revenue, margin, growth, and customer retention.
- Operate as the GM of the region, translating VP-level strategies into execution, managing risk, and ensuring governance.
- Monitor market trends and client needs within the region to inform strategic decisions and maintain competitive advantage.
- Build and scale a high‑performing workforce (internal + contractor capacity), ensuring the right talent and structure to meet client expectations.
- Support new client start-ups by overseeing onboarding processes and ensuring all deliverables meet Gordian standards.
- Ensure execution excellence across the JOC lifecycle, focusing on cycle time, reliability, and client value.
Strategic Account Management
- Lead Strategic Account Management (SAM) motions: account strategy, executive engagement, value realization, renewal strategy, and risk mitigation.
- Maintain and expand senior‑level relationships with agency leadership (Facilities, Planning, Procurement, Legal, Budget Units, Consulting Partners).
- Represent Gordian in hearings, audits, and executive reviews with confidence and data-backed clarity.
- Anticipate client needs and ensure Gordian presents a coherent, proactive value narrative — not a reactive operating posture
P&L Ownership & Financial Discipline
- Own regional revenue, gross margin, forecast accuracy, and cost management.
- Ensure disciplined forecasting: monthly, quarterly, and annual.
- Analyze performance trends, identify risks early, and implement corrective actions with urgency.
- Manage the region’s budget, staffing model, and contractor resourcing strategy to optimize profitability and flexibility.
Growth, Expansion & Market Development
- Identify and quantify new growth opportunities across local agencies, cooperatives, and facilities portfolios.
- Partner with Sales and Government Affairs to build go‑to‑market strategies, support pursuits, and expand JOC adoption.
- Engage with large contractor networks to improve capacity, performance, and program growth.
- Drive cross‑sell and upsell motions in collaboration with Product, SAM, and Sales.
- Ensure platform visibility and data transparency for clients; escalate product gaps with clarity and business impact.
Team Development & Talent Management
- Recruit, mentor, and develop regional staff, fostering a culture of accountability, collaboration, and continuous improvement.
- Conduct regular performance reviews and provide coaching to support growth, while implementing workforce plans aligned with business needs.
- Identify skill gaps and create targeted development opportunities to build leadership capability and strengthen team performance.
- Foster a culture of accountability, urgency, and excellence.
KEY SKILLS – The ideal candidate for this role will excel in the following areas.
- Strategic Leadership – Can set direction, build strategy, and execute.
- General Management/ Financial Acumen: Full command of P&L, forecasting, risk, and commercial decision-making
- Customer-Centric – Builds strong relationships with senior stakeholders and ensures long-term satisfaction.
- Operational Excellence – Knows how to run programs with discipline and process rigor.
- Team Builder – Can hire, develop, and lead a high-performing team.
- Problem Solving – Applies analytical thinking and creativity to resolve operational and strategic issues quickly.
- Initiative – Takes ownership of regional performance, anticipates challenges, and implements proactive solutions.
- Adaptability – Responds effectively to change and leads teams through evolving priorities.
QUALIFICATIONS
- Experience: 5+ years in leadership roles managing large teams and complex public-sector accounts.