Regional Digital Operations Team Specialist

Responsibilities:

• Responsible for entering digital orders on behalf of Sales and Marketing Specialists from a group of assigned stations
• Initial key point of contact to assigned stations/campaigns
• Oversee assigned campaigns until they are live
• See order entry requests and issues through in a timely resolution
• Must gain and maintain an understanding of our digital product offerings
• Provide regular communication with station sales, production teams and other station/corporate departments
• Work alongside Sr. Regional Corporate Sales Team member who helps with pre-and-post sale duties
• Must be comfortable providing order entry training as needed
• Other duties as assigned

Skills and Qualifications:

• Bachelor’s Degree in Marketing, Business, Communications, or a related work experience
• 1-2 years of experience in digital sales or operations and customer service
• Proficiency with MS Office Suite (Outlook, Word, Excel)
• Excellent communication, problem-solving, and customer service skills
• Strong organizational skills, attention to detail, and ability to manage multiple priorities under deadlines.

Core Competencies:

• Customer-Centric Mindset: Demonstrates patience and empathy, ensuring positive interactions and support for internal stakeholders.
• Collaborative Spirit: Enjoys working with others to achieve shared goals and thrives in a team-oriented environment.
• Creative Problem-Solving: Brings innovative ideas to improve processes and enhance campaign performance.
• Adaptability: Handles shifting priorities and high-volume workloads with professionalism and efficiency.
• Proactive Support: Takes initiative to assist colleagues and resolve issues before they escalate
• Enthusiasm for Helping Others: Gets excited about enabling fellow employees to succeed and contributing to overall team success.