PXT Operations Vice President
JPMorganChaseJoin Consumer & Community Banking Product Operations for an exciting opportunity to build and operationalize a change management function aimed at driving successful and consistent adoption of new ways of working through developing new processes, best practices and local engagement channels to ensure the PXT organization can embrace and champion changes in a balanced manner to continually enhance our overall product operating model.
As a PXT Operations Vice President in the PXT Change, Measurement, & Employee Experience (CMEX) team, you will help create local plans for introducing and managing changes that affect the PXT community, making sure these changes are adopted and move forward smoothly at your site. You will help set up and run a change management process that is clear and consistent, so the PXT community at your location can understand, support, and practice changes. You will work with change managers and subject matter experts to understand, guide, and carry out changes smoothly across the PXT organization, from planning to rollout to monitoring.
Job Responsibilities
Serve as an integral execution arm in change plans, leveraging the Site Employee Experience (SEE) program as a channel to reach teams horizontally cutting across conventional org silos
Understand change programs to be able to serve as “L1 Support” locally on the ground and connect the community to Change Managers (CMs)/Subject Matter Experts (SMEs) as needed so healthy feedback loops are created and integrated into PXT Listening
Raise awareness and understanding of change programs by hosting local education sessions as part of the SEE calendar of events
Provide ongoing support and guidance to local teams during the transition period
Identify and engage key stakeholders across the site to ensure buy-in and support for change initiatives
Facilitate two-way communication and collaboration across conventional silos to foster a culture of change
Partner closely with CMs and SMEs to maximize planning and coordinate logistics at sites
Regularly gather feedback on SEE and change program status to continuously improve
Use and contribute to PXT Listening data and insights to inform
Identify local risks associated with change initiatives and develop mitigation strategies
Address concerns and resistance from teams through effective communication and support
Required Qualifications, capabilities, and skills:
Proficient knowledge of the product development life cycle
3+ years working experience with change management activities for Technology or Product teams
Highly motivated self-starter able to work independently with excellent time management / prioritization skills
Strong executive presence and written / verbal communication skills
Adept at forging strong internal relationships across a broad range of functions
Ability to design and operationalize processes from strategic intent through to E2E execution
Excellent attention to detail, program / project management and organizational skills
Able to both define and deliver to conclusion a strategic agenda across multiple groups
Comfortable navigating matrixed / ambiguous environment and defining direction
Strong analytical and logical problem solving skills
Preferred qualifications, capabilities, and skills:
Product operating model and / or large-scale transformation experience
Familiarity with Jira, Confluence, and Monday.com
Basic understating of metrics and measurements for products