Property Operations Coordinator

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big-hearted: passionate, warm, joyful, and generous. 

Champions: tenacious, intolerant of mediocrity, and constantly seeking feedback. 

These values make us who we are and help drive us to fulfill our purpose: to spark wonder!

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions: 

• Health, Vision, Dental Benefits
• 401K Plan and company match
• Employee Assistance Program 
• Generous Paid Time Off 
• Company provided Life Insurance & Short-Term Disability 
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• Life Style Spending Account
• Education Assistance
• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com, Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee Lunches
• New Modern Office with Indoor/Outdoor Meeting Spaces

Job Title: Property Operations Coordinator
Department: Powder Haven

Status: Full Time Flex

Reporting To: Senior Manager, Powder Haven Property Management

Position Overview:

The Property Operations Coordinator is a hybrid role that balances administrative oversight with hands-on, field-based property operations. This position supports the Property Management team at Powder Haven (PHPM) by ensuring a seamless, luxury experience for homeowners, guests, and prospective members. The role requires a detail-oriented, highly organized, service-minded professional who can efficiently shift between desk-based work and on-site property tasks, as this position is equally split between field work and administrative responsibilities.

Key Responsibilities:

• Run errands for PHPM, including delivering parts, supplies, equipment, groceries, mail, packages, and welcome baskets to team members, properties, and homeowners.
• Deliver neighbor packages and homeowner items promptly and courteously.
• Conduct pre-arrival home inspections, ensuring properties are clean, stocked, safe, and ready for guest/homeowner arrival.
• Provide coverage for housekeeping inspections to ensure properties meet cleanliness and presentation standards.
• Assist with light cleaning or corrective tasks to maintain Powder Haven/PHPM presentation standards.
• Drop off and stage welcome gifts or baskets for new guests, homeowners, and prospects during inspections or tours.
• Conduct Prospect and Member welcome home tours, delivering a personalized, luxury experience with attention to detail.
• Perform grocery pickup, delivery, and in-home stocking based on homeowner preferences.
• Manage mail and package deliveries, ensuring secure placement in homes.
• Update the housekeeping board for the Senior Manager, tracking inspection results, follow-ups, and operational needs.
• Maintain clear communication with the housekeeping team to support seamless operations.
• Escort third-party vendors to properties, ensuring proper access and adherence to PHPM standards and procedures.
• Conduct snow shoveling inspections to ensure properties are cleared and safe, and report snow removal status to the Maintenance Manager.
• Assist with snow shoveling coverage during the winter season as needed.
• Support the annual inventory process, ensuring all supplies, linens, and equipment are accounted for and in good condition.
• Track and replenish inventories of welcome baskets, housekeeping supplies, and homeowner amenities.
• Input and track work orders for maintenance or repair needs, following up to ensure timely resolution.
• Assist the team with day-to-day property management operations, including homeowner communication, reservations, and service coordination.
• Manage emails, phone calls, and messaging for homeowners, guests, and prospective members professionally and in a timely manner.
• Maintain accurate records of homeowner assets, property inventories, service histories, and operational data.
• Assist with operational software, reservation systems, and internal tools, including learning and training on new systems as needed.
• Coordinate with internal departments—housekeeping, maintenance, Home Services—to ensure homeowner satisfaction and smooth operations.
• Support operational planning for arrivals, departures, property readiness, and ongoing property care.
• Maintain up-to-date knowledge of Mountain and Membership amenities to provide accurate information to homeowners and guests.
• Complete miscellaneous field tasks to support homeowners, guests, and internal teams as needed.
• Provide exceptional, anticipatory service while maintaining professionalism, discretion, and confidentiality.
• Multi-task, prioritize, and adapt in a dynamic, fast-paced environment with evolving priorities.
• Flexible to work early mornings, late nights, weekends, holidays, and non-standard hours as business needs require.
• Execute work quickly, efficiently, and accurately while following directions at a high level.
• Maintain a positive attitude, strong work ethic, and ability to adapt to an ever-changing environment.
• Exhibit strong verbal communication skills and professionalism in all interactions.
• Possess strong organizational skills and ability to coordinate tasks effectively.
• Maintain a valid driver’s license and provide an acceptable Motor Vehicle Record to drive company vehicles.
• Perform other duties as assigned by the Management Team.

Requirements and/or Qualifications:

• 2+ years of experience in customer service, property management, or luxury hospitality (experience in property management or hospitality is a plus but not required).
• Strong organizational skills with the ability to manage multiple priorities and tasks effectively.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office 365, Outlook, Google Suite, and similar systems, with the ability to quickly learn new software.
• Valid driver’s license with a clean driving record and reliable transportation, able to navigate inclement weather.
• Ability to maintain composure in high-pressure situations and proactively solve problems.
• Comfortable working independently as well as part of a team.
• Must be 21 years or older.

Physical Requirements- Must be able to perform physical activities such as, but not limited to:

• Physical ability to perform property inspections, assist with snow shoveling, carry packages, and complete other in-home or property tasks.
• Full range of body movements
• Reach, push, pull, lift, and carry objects that may be heavy (50+lbs)
• Prolonged periods of standing, walking, bending, and twisting
• Walk on even/uneven/slippery terrain
• Climb/descend stairs/ladders
• Manual dexterity to operate manual tools and power equipment on a constant basis
• Safely handle hazardous materials

Working Environment:

• Primarily working outdoors or in properties under management
• Fast-paced, team-oriented environment.
• Requires interaction with internal staff and management.
• Flexible hours based on operational needs.