Project Analyst, Operations Services

JOB SUMMARY 

Habit Burger & Grill is seeking a highly organized and analytical individual with experience in restaurant operations and a strong interest in project management.

Reporting directly to the Operations Services & Communications Manager, the Project Analyst, Operations Services leads and supports the planning, coordination, and execution of operational initiatives across the brand. Responsibilities include designing rollout plans, managing project documentation, tracking timelines, gathering and analyzing field feedback, and supporting cross-functional alignment throughout the project lifecycle. The role also serves as a key partner in maintaining and updating the Habit Hub intranet to ensure operational content is accurate, easy to navigate, and effectively supports field execution.

This role plays a critical part in ensuring projects are well-structured, field-tested, data-supported, and communicated clearly to operators. Some field exposure is required to assist with field tests, observe operational behavior, and provide real-time feedback.

COMPENSATION

Salary Range: $88,500 to $104,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

At Yum! Brands and at The Habit Restaurants, LLC, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. The Habit Restaurants, LLC is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.  We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. We are committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

Employment eligibility to work with Yum! in the U.S. is required as the company will not pursue visa sponsorship for this position.

BENEFITS

Competitive base pay with benefits, including:

• Up to 4 weeks of vacation per year, plus additional sick days

• Hybrid work schedule and year-round flex day on Friday

• Up to 10 Paid Holidays + 1 Floating holidays

• The company provided Recharge Days to unplug and reenergize

• Competitive bonus program for eligible roles

• Recognition-based culture.

FAMILY BENEFITS:

• Comprehensive medical, dental, and vision benefits starting on Day 1

• Healthcare and dependent care flexible spending accounts

• Employee Assistance Program available to all employees and their dependents

• Generous parental leave

• Onsite Childcare through Bright Horizons

ADDITIONAL PERKS:

• 401(k) benefit plan with a 6% matching contribution

• Up to 2 Paid Days to Volunteer for any non-profit or charitable organization important to you

• Access to LinkedIn Learning
   

ESSENTIAL JOB FUNCTIONS

• Lead the development and execution of operational initiatives from early concept through field testing and post-test review.
• Manage, update, and maintain the Habit Hub intranet, ensuring content is accurate, up to date, easy to navigate, and aligned with Operations Services communication needs.
• Assist in designing project rollout plans, timelines, and communication frameworks to guide operators through new processes and tests.
• Collaborate with cross-functional partners to coordinate field test activities, including scheduling, materials preparation, test protocol setup, and follow-up actions.
• Gather and organize field feedback during tests; summarize insights, operational gaps, and opportunities for improvement.
• Pull and analyze Tracks reporting and operational metrics (labor, food cost, throughput) to evaluate test performance and business impact.
• Develop operational reference tools such as job aids, trackers, quick guides, and checklists.
• Support project documentation and tracking using Microsoft Office, Monday.com, and Smartsheet.
• Partner cross-functionally with FIT, Supply Chain, FSQA, Training, Digital, and HR teams to ensure alignment across testing and rollout phases.
• Participate in calibration calls, test recap calls, and operations update meetings; take detailed notes and maintain action item logs.
• Assist in creating PowerPoint decks and visual summaries highlighting test results, learnings, and recommendations.
• Conduct periodic restaurant visits to observe tests, validate operational feasibility, and identify real-time challenges.
• Troubleshoot test-related issues and escalate findings as needed.
• Visit restaurant locations to observe field tests or assist with rollout activities.
• Maintain organized project documentation, including protocols, timelines, insights databases, and final reports.
• Provide support to the Operations Services inbox, routing inquiries and helping resolve project-related field questions.
• Perform additional duties and support operational projects as required.

SKILLS AND KNOWLEDGE REQUIREMENTS

• Bachelor’s degree in Business, hospitality or a related field, and 5 years of experience in multi-unit restaurant or retail operations strongly preferred.

• Strong analytical, organizational, and problem-solving skills.

• Demonstrated ability to support project coordination and manage multiple tasks at once.

• Experience analyzing reporting and operational metrics preferred.

• Strong written and verbal communication skills.

• Ability to create polished, clear presentations (PowerPoint).

• Experience managing or maintaining digital platforms such as intranets, content management systems (CMS), or shared information hubs preferred.

• Strong attention to detail when publishing or updating content to ensure accuracy, consistency, and ease of navigation for field operators.

• Understanding of user experience (UX) principles related to how operators access and consume digital resources.

• Proficiency in Word, Excel, PowerPoint, and Outlook; experience with Monday.com, Smartsheet, and Tracks reporting preferred.

• Highly detail-oriented with the ability to work in a fast-paced environment.

• Ability to work a hybrid schedule (3 days in office) with occasional field visits to observe and support test deployment.

• Strong interpersonal skills and a collaborative, solutions-oriented mindset.