Program Operations Manager
Toronto East Health NetworkOVERVIEW
The Program Operations Manager, Family Medicine Education supports the operational delivery of postgraduate and undergraduate medical education within the Department of Family Medicine at Michael Garron Hospital (MGH), an official teaching site of the University of Toronto’s Department of Family and Community Medicine.
As the largest Family Medicine training site within DFCM, MGH supports over 30 Family Medicine residents annually, in addition to undergraduate medical learners completing core rotations.
Working closely with Department leadership, Program Directors, Site Education Leads, Family Medicine Teaching Unit (FMTU) sites, and the Medical Education office, this role ensures coordinated, efficient, and high-quality execution of education programming across clinical sites.
The position focuses on operational integration, scheduling coordination, learner support, compliance oversight, and process optimization. The role requires strong collaboration across departments and sites to ensure seamless program delivery and alignment with university and accreditation standards.
EDUCATION
- Undergraduate degree in Health Administration, Business, Science, Commerce, or related field required.
QUALIFICATIONS
- 7–10 years of progressive experience in healthcare within an academic environment
- Experience supporting medical education programs preferred
- Demonstrated ability to coordinate complex operational processes across multiple stakeholders
- Experience with scheduling systems and academic tracking platforms
- Financial coordination and reporting experience
Skills & Competencies:
• Strong organizational and systems coordination skills
• Excellent communication and interpersonal skills
• High level of discretion and professionalism
• Ability to manage multiple priorities in a fast-paced academic setting
• Advanced proficiency in Microsoft Office applications
- Good work and attendance record required.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto EastGeneral Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patientand staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.
EMPLOYMENT EQUITY & ACCESSIBILITY STATEMENT
Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team.
Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs.
This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate.
MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.