Program Manager, Association Governance Operations

I. Purpose 

The purpose of this position is to implement and manage a comprehensive leadership development and volunteer management program to include the management of the detailed and deadline-oriented processes to cultivate, orient, train, retain, and recognize ASHA’s volunteers, as well as various programs including the Leadership Development Program, Leadership Mentoring Program, and Distinguished Early Career Professional Certificate.  The Program Manager also coordinates aspects of ASHA’s awards program, while and assisting with other the Association Governance Operations Team (AGOT) functions as assigned. 

II. Key Responsibilities 

1. Manage the processes of all governance-related leadership development activities and initiatives. 
2. Manage the process of volunteer cultivation, orientation, training, recognition and retention programming.
3. Manage ASHA’s micro volunteering program to facilitate the promotion of new volunteer opportunities for ASHA’s members.
4. Manage activities associated with ASHA’s awards program to include the coordination of the awards ceremony assets including the booklet and awards videos for the ceremony, and other related duties.
5. Assist with supporting and training ASHA Ex Officios and other ASHA volunteer managers.

IV. Autonomy & Decision Making: 

The incumbent has significant latitude in carrying out day-to-day activities. The incumbent has the freedom to propose innovative and creative solutions for maintaining an effective volunteer program. The incumbent plans for the conduct of other assigned activities in consultation with the Director, Leadership Development and Volunteer Management. The incumbent is expected to use initiative and sound judgement in drawing matters to the Director’s attention.

V. Qualifications & Skills

Qualifications: 

Knowledge typically acquired through:

• At least 5 years of experience successfully managing leadership development programs for a membership or trade association.
• At least 5 years of experience successfully handling volunteer cultivation, orientation, training, recognition and retention programming duties for a membership or trade association.
• At least 5 years of experience effectively leveraging various types of technological platforms to administer association programs and facilitate workflows.
• At least 3 years of experience effectively administering or supporting awards programs.
• Experience with managing committees, boards, councils or other association governance entities.

Skills 

• Excellent problem-solving skills
• Demonstrated ability to analyze information and resolve issues independently and proactively
• Strong project management, process management and organizational skills
• Demonstrated ability to handle multiple projects and activities simultaneously and set and meet multiple deadlines
• Strong technology skills with demonstrated success in using technology to advance operations in platforms that may include but are not limited to Microsoft Office Suite, Chronus, OpenWater, Lineup, HigherLogic Communities, netForum, and SharePoint
• Ability to build relationships and work collaboratively 
• Strong communication skills to include writing, proofreading and editing skills
• Demonstrated judgment and understanding of need for diplomacy, confidentiality in one’s approach to certain governance operations

VI. Universal Expectations of ASHA Staff

At ASHA, we believe in working together to make well-informed decisions that will advance the association and the discipline of human communication sciences and disorders; teamwork is vital to achieving our mission, vision, and maximizing impact. As committed stewards of the organization, we care deeply about our professions, members, and staff, and building a strong and welcoming community. We strive to ensure that everyone's voice is heard and valued. We are dedicated to helping each other grow and innovate by encouraging open communication and continual learning. Our focus is on delivering excellent service  and value to members, advancing equity, and promoting diversity, inclusion, and the power of science and research. 

VII. Equal Employment Opportunity (EEO)

ASHA is an equal opportunity employer.  As such, it is ASHA’s policy to provide equal opportunity to all qualified applicants and employees without regard for race, sex (including pregnancy and gender identity), national origin, religion, marital status, disability, veteran status, age, sexual orientation or LGBT status, genetic information, citizenship, or any other factor protected by applicable federal, state, or local laws and ASHA's Bylaws. This policy applies to recruiting, hiring, transfer, promotion, compensation and benefits, upward mobility, training and development, access to facilities, termination, and other personnel actions. 

VIII. Disclaimer

This job description reflects the primary responsibilities of the job but is not a detailed description of all duties which may be required of someone in the position. All ASHA staff are expected to take on additional responsibilities from time to time and to help their colleagues.