Product Portfolio Operations Manager, Vice President
JPMorganChase
1 day ago
Full-time
On-site
Wilmington, North Carolina, United States
Description
Join a dynamic team advancing Consumer Bank’s product operating models and driving process efficiencies through automation and AI. Leverage your expertise to connect day-to-day portfolio operations with enterprise controls and tools, ensuring strong engagement and alignment across the product portfolio .
As a Product Portfolio Operations Manager in Consumer Bank, you will serve as the primary contact for Atlassian Align, manage requests and data quality, and drive planning and prioritization rhythms. You will produce portfolio reporting, steward dependency management, and lead engagement for upcoming product controls. This role requires proactive communication to keep product, technology, design, and data stakeholders aligned on priorities, timelines, and process changes
Job responsibilities
- Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
- Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
- Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
- Monitor Product Controls KPIs end-to-end: analyze reports, validate data quality, and engage product teams when thresholds are missed to drive remediation.
- Manage portfolio hygiene and follow-through: track metrics and actions, update systems of record, and coordinate with Controls partners to keep status current.
- Orchestrate control readiness: stay on top of timelines/changes, communicate upcoming controls, and ensure teams are prepared ahead of key dates.
- Run stakeholder communications: establish a structured framework for priorities, status, risks, and changes; proactively re-prioritize and tailor plans as work varies
- Own knowledge and enablement: maintain a user-friendly Confluence hub with standards, FAQs, timelines, and training; iterate docs/templates and workflows based on feedback.
- Serve as primary owner for Consumer Bank Align: manage access, enhancements, triage and resolve issues, and ensure portfolio structures and themes are accurately reflected.
- Drive tool adoption and continuous improvement: oversee engagement and health of product tools, promote best practices and automation, and partner across Product, Tech, Design, and Data to manage dependencies, risks, and metrics at scale.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- Extensive experience with Atlassian Align administration and portfolio planning at scale.
- Extensive experience in agile product development methodology.
- Excellent relationship-building skills with the ability to establish trust and lead by influence.
- Proven experience delivering timely, high-quality executive communications, presentations, and reporting; strong attention to detail and design excellence.
- Self-motivated, tenacious, and able to work with a high degree of independence.
Advanced proficiency in Microsoft Office tools (Excel, PowerPoint, Teams), Confluence, and Jira.
Preferred qualifications, capabilities, and skills
- Demonstrated ability to lead and implement change in fast-paced, complex environments.
- Experience with Alteryx and Tableau.