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Product Portfolio Operations Manager

JPMorganChase
20 hours ago
Full-time
On-site
Wilmington, North Carolina, United States
Description
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

 
As a Product Portfolio Operations Manager in Consumer Bank Product Portfolio Operations, you will report to the Product Portfolio Operations Strategy & Communications pillar lead and run day-to-day execution of the Consumer Bank Product Portfolio Operations communications and reporting engine, with a focus on accuracy, consistency, timeliness, and decision readiness.
 

You will partner closely with Consumer Bank product teams and senior stakeholders to gather inputs, synthesize insights, and publish executive-ready narratives that make priorities, tradeoffs, milestones, dependencies, and blockers clear. You will also contribute to PPO-owned, AI-enabled improvements to reporting workflows, including maintaining the Product Portfolio Operations LLM (Large Language Model) knowledge base and building lightweight prototypes that reduce manual effort and improve first-pass quality. 
 

Job responsibilities
  • Runs the recurring Consumer Bank Product Portfolio Operations communications and reporting cadence, including manage intake, synthesis, drafting, review cycles, and publishing for required product reporting. 
  • Translates portfolio inputs into decision-ready leadership narratives: clearly communicate progress, roadmaps, and blockers, including value, milestones, and dependencies, tailored for PPO and PXT senior leaders and Product Managers. 
  • Build sand maintain standardized reporting frameworks: track overall PPO progress against CB OKRs, portfolio health metrics, and the investment planning process, and drive consistent definitions and templates across teams. Maria - do we need this or will this stay with David?
  • Executes productivity and process improvements within the PPO and PXT reporting workflow: identify manual pain points and deliver changes (templates, process steps, automation, or tooling enhancements). 
  • Owns operational delivery of the PPO LLM knowledge base: curate and refresh priority content tied to 1–N priorities and portfolio artifacts, and apply AI-first approaches to improve transparency and drafting speed within the PPO. 
  • Builds and iterate prototypes for reporting and productivity test-and-learns: develop lightweight solutions that improve workflow, quality, and cycle time for PPO communications and reporting deliverables, and document outcomes for scale decisions. 
  • Embeds LRCC requirements into day-to-day reporting operations. 
  • Operate as the pillar’s execution lead: manage reporting timelines, stakeholder communications, and issue escalations as needed, ensuring consistent delivery across multiple audiences and forums
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in program management or performance optimization
  • Proven ability to manage and implement operational effectiveness initiatives

  • Proven ability to operate within the product development life cycle and agile methodologies

     

  • Demonstrated ability to create executive-ready communications, presentations, and strategic documents, turning complex inputs into clear, concise narratives for senior audiences. 
  • Strong analytical and problem-solving skills, including defining measures, identifying efficiency opportunities, and translating data into insights. 
  • Advanced proficiency with AI tools and platforms relevant to the role’s scope, including LLMs, applied operations, and reporting workflow improvements. 
  • Experience with data visualization tools and reporting platforms to create dashboards and metrics tracking. 
  • Proven ability to manage multiple priorities and deadlines in a highly matrixed environment with strong attention to detail. 
  • Strong stakeholder management skills, including influencing across functions and driving on-time inputs and alignment without direct authority.  
Preferred qualifications, capabilities, and skills
  • Experience in Consumer Banking and/or PXT organizations within JPMorganChase. 
  • Familiarity with Agile methodologies, product development lifecycles, Design Thinking frameworks, and investment planning processes. 
  • Demonstrated experience supporting AI governance and use case identification specific to product portfolio operations and efficiency improvements. 
  • Experience working with Product Controls frameworks and supporting adoption of new product governance mechanisms. 
  • Experience building databases, prototypes, or technology solutions that improve operational efficiency and adoption.