Principal Service Engineer IS, Supply Chain, Virtual

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

If you love solving big, complex problems and keeping mission‑critical services running flawlessly, this is your playground! As a Principal Service Engineer, you’ll be the technical heartbeat behind large‑scale, high‑impact systems used by caregivers across the organization. You’ll partner early with brilliant developers, testers, and PMs to architect resilient, secure, lightning‑fast services—then continuously evolve them through innovation, automation, deep diagnostics, and rock‑solid operational excellence. From designing end‑to‑end service delivery systems, shaping best practices, and owning service health, to driving cost‑efficient scaling, developing strategical workflows, and mentoring the next generation of engineers—you’ll be the one who sees around corners, solves problems once and for all, and raises the bar for what great engineering looks like. If you’re energized by impact, accountability, cutting‑edge tech, and building services that just work, come lead the way with us!

Required Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 8 or more years of related experience
• Strong experience in automation, specifically related to deployment, recovery, or other manual processes
• Strong experience with n-tier solutions
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications:

• Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 8 or more years of experience working as a Service Engineer within Supply Chain, Finance, Project Leadership or Systems Development
• Experience in a Healthcare environment

Salary Range by Location: 

• Washington: Western: Min: $71.23, Max: $121.29 
• Washington: Southwest - Olympia, Centralia: Min: $68.33, Max: $116.36
• Washington: Clark County: Min: $68.33, Max: $116.36 
• Washington: Eastern: Min: $60.81, Max: $103.54 
• Washington: Southeastern: Min: $63.70, Max: $108.47
• Oregon: Non-Portland Service Area: Min: $63.70, Max: $108.47
• Oregon: Portland Service Area: Min: $68.33, Max: $116.36 

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.