Principal IT Operations & Planning - Orlando, FL

Our vision

We are a global team of memory makers, collaborators, industry leaders, innovators and so much more.  We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve.  At Hilton Grand Vacations, your future is bright!

The role

The Director of IT Operational Planning will serve as a strategic and operational partner to the CTO and executive leadership team, driving execution across cross-functional initiatives. This role is ideal for someone with a strong operational mindset, project management discipline, and the ability to synthesize data into actionable insights using Excel and PowerPoint.

Key responsibilities

• Oversee day-to-day execution of strategic initiatives, ensuring alignment with organizational goals and timely delivery of key milestones. Act as a force multiplier for the CTO by managing follow-ups, tracking KPIs, and resolving blockers.
• Lead or support planning and execution of high-priority projects. Develop and maintain project plans, timelines, and stakeholder communications. Coordinate across departments to ensure accountability and progress.
• Build and maintain Excel-based dashboards to track operational performance, productivity, and strategic alignment. Use Excel to consolidate data, create visualizations, and support executive decision-making.
• Prepare briefing materials, agendas, and follow-ups for executive meetings. Ensure that leadership is equipped with the right data and context to make informed decisions.
• Facilitate collaboration across departments, ensuring that initiatives are well-coordinated and that dependencies are managed proactively.

Why do Team Members Like Working for us?

Excellent health care options (medical, dental, and vision that encourage preventative care – that start on day 1!).

Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.

All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.

Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

Job details

• Full-time
• Hybrid - Orlando, FL

Key skills

• Proficiency in Excel, including pivot tables, charts, and dashboard creation.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with executive leadership and cross-functional teams.
• Proficiency in PowerPoint for executive-level presentations.
• PMP or similar certification is a plus.

Experience required 

• BA/BS/bachelor’s degree
• 5+ years in operations, project management, or strategic planning roles.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.