Practice Success Operations Coordinator

WHO IS GUIDEHEALTH? 

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. 

About the Role

The Practice Success Operations Coordinator plays a pivotal role in driving operational consistency, performance management, and implementation excellence across GuideHealth’s growing network of independent physician practices.

This position provides advanced operational, analytical, and project coordination support to the Director of Practice Success and Practice Success Managers. It is a highly cross‑functional and practice‑facing role that blends workflow ownership, data management, communication support, and execution oversight.

You will serve as a trusted operations partner—ensuring our practice success initiatives are meticulously organized, data‑informed, and delivered with precision.

Core Responsibilities

Practice Success Operations & Performance Support

• Support the operationalization of practice implementation and performance management strategies.
• Assist with the ongoing monitoring of key performance indicators across value‑based care programs (HEDIS Quality, total cost of care, clinical outcomes, utilization, and engagement).
• Maintain, produce, and validate monthly practice scorecards and dashboards.
• Identify trends, performance gaps, and operational risks; escalate insights to leadership.
• Support preparation for quarterly business reviews (QBRs), performance reviews, and leadership updates.

Meeting, Planning & Leadership Support

• Coordinate and execute Practice Success governance and pillar meetings.
• Manage complex scheduling needs across leadership, internal teams, and practice partners.
• Prepare agendas, compile pre-read materials, and track follow-up actions.
• Document discussions, decisions, and next steps to ensure accountability.

Data, Reporting & Systems Management

• Maintain accurate and timely data across CRM platforms, SharePoint, and performance tracking systems.
• Compile and validate data inputs for practice reporting and internal dashboards.
• Produce recurring and ad hoc reports to support implementation, performance monitoring, and decision‑making.
• Ensure data integrity and consistency across documents, systems, and dashboards.

Practice & Stakeholder Communication

• Serve as an operational point of contact for routine practice communications.
• Coordinate distribution of newsletters, updates, surveys, and educational materials.
• Track documentation, responses, and outstanding practice deliverables.
• Triage and route practice inquiries to appropriate internal teams.

Implementation & Project Management Support

• Track onboarding milestones, timelines, and deliverables for new practice partners.
• Maintain project plans and dashboards supporting implementation and ongoing success initiatives.
• Assist in developing SOPs, workflows, and practice success playbooks.
• Contribute to process improvement efforts to enhance service delivery and operational efficiency.

Special Projects & Strategic Initiatives

• Support cross‑functional initiatives related to value‑based care implementation, engagement, and performance optimization.
• Provide analytical and operational support for pilots, new programs, and evolving practice success models.

Required Qualifications

Education & Experience

• Bachelor’s degree preferred (or equivalent experience).
• 4–7 years of experience in healthcare operations, project management, practice support, value‑based care, HEDIS Quality, or related performance management roles.
• Experience supporting physician practices or working within value‑based care organizations strongly preferred.

Technical Skills

• Advanced proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Experience managing calendars, meetings, and complex workflows.
• Comfortable working with CRMs, reporting tools, and collaboration platforms.
• Experience with SharePoint or similar document management systems.
• Strong analytical capabilities and data organization skills.

Core Competencies

• Exceptional organizational and execution skills.
• Strong professional presence in externally facing situations.
• Ability to manage competing priorities in a fast-paced environment.
• Strong written and verbal communication skills, including executive-ready materials.
• Proactive problem-solver with consistent follow‑through.
• Ability to work independently while partnering closely with leadership.
• High discretion with sensitive clinical, financial, and performance data.

All your information will be kept confidential according to EEO guidelines.

ALIVE with Purpose: How We Thrive at Guidehealth 

At Guidehealth, our values come to life in everything we do. 

• We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike. 
• Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare. 
• With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve. 
• At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member. 
• And through Empathy in Action, we build stronger connections with those who count on us. 
• This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth. 

BENEFITS:

While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.

COMPENSATION:

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT 

Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.  

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. 

As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.

REMOTE WORK TECHNICAL REQUIREMENTS

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.