Practice Operations Supervisor - Oncology Surgical Care

Join our community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later "community" is still the heart of our organization.
It means providing our neighbors with the best care possible, backed by state-of-the art technology. It means getting involved in the communities we serve through volunteer opportunities and benefit initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields, and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.

Make a Difference 
The Practice Operations Supervisor – Oncology supports the Practice Administrator/Manager with daily operations of the practice, particularly overseeing front office operations. This role supervises non-clinical staff and manages human resources functions including staffing, hiring, terminations, training, recognition, retention, discipline, coaching, and performance reviews. The supervisor ensures strong customer service delivery and operational efficiency at each location. 

• Monitor costs, utilization, and staffing deployment by facility.

• Coordinate training and educational opportunities for staff.

• Manage scheduling, coverage, and call-ins for providers and staff.

• Assist patients with billing questions and oversee account payment processes.

• Review monthly reports and manage work queues.

• Actively participate as a member of the healthcare team to promote positive outcomes.

• Conduct performance reviews and provide HR input; coach and develop team members to align career growth with business goals.

• Foster an inclusive, energetic culture that encourages innovation and facilitates change.

• Set high standards for team and self; promote collaboration and continuous improvement.

• Communicate clearly and transparently; practice active listening and anticipate needs.

• Make day-to-day operational decisions within established guidelines to ensure smooth workflows.

• Anticipate needs and opportunities, develop strategies, and align resources effectively.

• Build strong relationships and deliver proactive, high-quality customer service.

   

   

 Exceptional Skills and Qualifications

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

• Associate’s Degree with 4 years relevant healthcare experience OR Bachelor’s Degree (preferred) OR equivalent combination of education and experience.

• 5+ years in a healthcare environment (front office and/or customer service).

• Minimum 2 years in front office supervision or lead role.

• Billing background highly desired.

• EPIC experience is strongly preferred.

• Strong leadership, organizational, and multitasking abilities.

• Proficiency in Microsoft Office Suite and practice management software.

• Ability to travel between locations.