Pet Care Operations Coordinator, Pawfect Pet Sitter Full-Time, Remote | Anthem, Carefree, or Cave Creek, AZ $18/hour + 1% Monthly Sales Commission

About Us

Pawfect Pet Sitter has been caring for pets and their people in the north Phoenix area since 2018. We're a professional, team-based pet care company built on reliability, clear communication, and high standards. We're looking for someone who loves pets, loves people, and thrives in a role where every day keeps you on your toes.

What You'll Do

• Answer and return client phone calls promptly and professionally
• Respond to client emails with warmth and clarity
• Schedule client requests and assign the right sitter for each job
• Coordinate new sitter shadowing schedules
• Monitor sitter check-ins during your shift to ensure everything runs smoothly
• Follow up with potential clients from Thumbtack and other platforms
• Reach out to happy clients to request Google reviews
• Support light social media posting using AI-assisted captions and sitter-provided photos
• Step in as emergency backup pet sitting coverage when absolutely necessary

What We're Looking For

• A genuine love for pets (non-negotiable)
• Strong phone skills and a warm, professional communication style
• Background in customer service
• Experience with scheduling software and tech tools
• Comfortable working in Slack and ClickUp
• Self-motivated and reliable working independently from home
• Available Monday through Friday, 9am to 5pm MST
• Must be located in Anthem, Carefree, or Cave Creek, AZ

Why You'll Love This Role

• Work from home, full-time
• Be the heartbeat of a team that genuinely cares about the pets and people we serve
• Monthly commission on top of your base pay
• Room to grow as we grow