Patient Services & Transportation Coordinator

Position Title:            Patient Services & Transportation Coordinator

Department:              Patient Care Coordination

Status:                        Full-Time, Non-Exempt, Non-Union

Reports to:                 Logistics and Resources Manager

Position Summary:

The Transportation & Patient Coordination Coordinator ensures that patients receive timely and reliable transportation and medication delivery services. This role involves coordinating rides, supporting medication distribution, and collaborating with multiple care teams. The position may also involve light driving as needed to support operational requirements. Driving is minimal and performed only as needed to support operational needs.

Responsibilities:

 Transportation & Patient Coordination:

• Arrange and coordinate patient transportation to and from medical appointments using approved providers, including Uber and other transportation vendors
• Communicate clearly with patients regarding pick-up and drop-off times and locations
• Support transportation coordination for patients receiving SUD, Dental, Behavioral Health, and Street Medicine services

Medication Delivery & Routing:

• Use OptimoRoute to create and assign daily delivery routes for drivers, including the number of medicine deliveries per route
• Manage route schedules to optimize time on the road and ensure efficient deliveries
• Upload morning routes into the system to provide drivers with their full daily schedules
• Update routes as needed to accommodate last-minute deliveries or emergencies, including longer-distance trips
• Add additional deliveries or special events (e.g., Street Medicine) into driver schedules
• Maintain oversight of all delivery assignments to ensure timely and accurate service
• Provide occasional driving support to assist with patient transportation or operational needs.

• Maintain HIPAA compliance and protect patient privacy
• Performs other duties as assigned.

Qualifications/Requirements:

• High school diploma or equivalent; additional education or certifications in healthcare, logistics, or related fields is a plus
• Valid driver’s license with a clean driving record
• Strong communication and interpersonal skills
• Comfortable using technology and applications for scheduling, routing, and documentation
• Ability to manage multiple tasks, prioritize responsibilities, and work independently
• Bilingual in Spanish and English preferred