Partnership Operations Manager
FloatAbout Float
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies and top-rated startups in 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Shopify, Top Hat, TouchBistro, Bill, Stripe, and Ada.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Our Product
Float is Canada's complete business finance platform, combining modern financial services and software to help businesses spend, save, and grow. Trusted by 5000+ Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts and fast, friendly support—all built in Canada, for Canada. Float is backed by world-class venture and fintech investors, including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures, partners behind our $70 million Series B raise.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
AI Use in Our Hiring Process
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
About the Role
We’re hiring a Partnership Operations Manager to own and scale the operational infrastructure behind Float’s commercial, banking, and payment partnerships.
This is a highly cross-functional, hands-on operator role. You will act as the connective tissue between Float and its most strategic partners. Translating contracts into execution, resolving operational friction, driving structured cadences, and ensuring we capture the full value of every relationship.
Beyond steady-state operations, you’ll lead complex migrations, support new partner and payment rail launches, and build scalable systems that ensure long-term program stability, compliance, and growth.
You’ll operate as the Directly Responsible Individual (DRI) for partnership operations, building structure where it doesn’t exist, coordinating across teams, and proactively managing risk.
What You’ll Be Responsible For
Partnership Operations (Core Focus)
Operationalize commercial, banking, and network partnerships to ensure Float captures negotiated value
Manage relationships with key partnerships, which includes running structured weekly/monthly cadences
Own centralized issue tracking and escalation management
Drive partner accountability on incident response and post-mortems
Develop partner health scorecards and reporting frameworks that drive strategic insight
Manage renewals, lifecycle transitions, and partnership migrations
Maintain visibility into SLAs, performance metrics, and risk exposure
Program & Migration Leadership
Own operational readiness for major card and payments initiatives
Lead complex portfolio migrations and customer transitions
Develop and execute customer communication and incentivization strategies
Translate network and regulatory requirements into internal scope and execution plans
Identify operational gaps and proactively mitigate risk
Maintain and continuously improve program performance post-launch
New Partner & Rail Launches
Operationalize new payment rails and financial partnerships as Float expands
Build repeatable onboarding and launch playbooks
Track cross-functional dependencies, timelines, and risks
Partner closely with Finance, Engineering, Risk, and Customer teams
Card & Vendor Operations
Manage relationships with payment, banking, and fulfillment partners
Oversee and optimize card inventory, fulfillment, and quality control processes
Audit fulfillment SLAs and resolve vendor performance issues
Lead operational transitions across card platforms and systems
Partner with Payments to troubleshoot acceptance issues
Process & Systems Improvement
Improve partner cadences, escalation workflows, and reporting infrastructure
Build scalable SOPs, controls, and risk mitigation frameworks
Leverage automation and AI to increase operational speed and quality
Build and maintain a centralized contract repository and renewal tracking system
What Success Looks Like (6–12 Months)
Strategic partner relationships are structured, accountable, and high-performing
Operational cadences and reporting frameworks are fully established
Major program initiatives and migrations launch on time with minimal disruption
Vendor and banking partners meet SLAs and performance expectations
Operational risks are proactively identified and mitigated
Float consistently captures full commercial value from its partnerships
What We’re Looking For
5–10+ years in fintech, payments, cards, or operational program management
Experience operationalizing commercial or banking partnerships
Strong vendor management, negotiation, and stakeholder alignment skills
Experience leading migrations or complex operational transitions
Deep process orientation with a hands-on, builder mindset
Proficient at leveraging AI and automation to redesign workflows
Strong cross-functional collaborator who can influence without authority
Why You Should Join
Work at one of Canada's fastest-growing fintech companies
Make a real impact in a high-autonomy, high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters
In Short
At Float, you’ll thrive if you’re bold, curious, and eager to make a real impact. We're building something special—and having a lot of fun along the way. If you’re excited to build, grow, and win together, we’d love to meet you.
We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic (victoria@floatfinancial.com), and we’ll work with you to make sure you have what you need to succeed.