Ottawa Branch Operations Manager

Location: Ottawa, ON
Job Type: Full-time, In-Person
Direct Reports: Project Manager (Ottawa), branch staff
Company: Heather & Little

About the Role
Heather & Little is seeking an Ottawa Branch Operations Manager to run the day-to-day operations of our Ottawa branch. This role is responsible for staff leadership, daily planning, and execution of work across shop and field.

This is an in-person office-based position and requires regular field and site meetings. If you are not comfortable being present, visible, and engaged with crews and projects, this role is not a fit.

The Operations Manager works closely with and provides operational direction to the Project Manager, who reports directly to this position.

Key Responsibilities

• Oversee daily shop and field operations in Ottawa
• Assist the Project Manager and oversee coordinating manpower, schedules, and work sequencing
• Work closely with the Project Manager to ensure projects are properly planned and resourced
• Ensure crews are prepared and supported before mobilization
• Identify and resolve operational issues early
• Directly manage Ottawa staff, including the Project Manager
• Set and enforce expectations for productivity, hours, and conduct
• Hold staff accountable and address performance issues promptly
• Maintain clear communication with the Operations Coordinator
• Participate in planning, coordination, and operations meetings
• Enforce safety standards and quality expectations
• Represent Heather & Little at site meetings as required

Qualifications

• Experience managing construction or fabrication operations
• Proven people-management and leadership experience
• Comfortable making decisions and holding others accountable
• Strong planning, organization, and communication skills
• Able to work in a hands-on, fast-paced environment
• Experience in architectural sheet metal, restoration, roofing, or related trades is an asset

What We Offer

• Leadership role with real responsibility and authority
• Competitive compensation based on experience
• Stable, long-term opportunity with a 100-year-old company
• Support from an experienced operations and leadership team

Compensation

• Salary Range: $80,000 – $130,000 annually (based on experience and qualifications)
• Benefits: Comprehensive health and dental coverage, paid vacation, 3 paid sick days
• Vacancy Status: New, full-time position
• AI Disclosure: Heather and Little does not use AI in candidate screening or selection

Work Location
This is an in-person position based out of our Ottawa office, with regular visits to jobsites and meetings in the field.