Operations Team Manager

Job summary

As an Operations Team Manager for Affidavit Processing you will be responsible for managing the daily performance of a team that reviews and signs Sworn Documents/Other Signed Documents for truthfulness and accuracy and has the authority to sign the documents on behalf of JPMC.  You will work closely with Executive Management as well as internal Sworn Documents and Collections Litigation Legal, Business Controls, Compliance, Audit and external law firms. You will ensure the execution, notarization and retention of documents adhere to Chase’s policies, standards, procedures and all applicable legal and regulatory requirements.  Demonstrating exceptional leadership skills will be critical in creating an environment where employees are engaged and deliver optimum performance. 

Job responsibilities

• Lead process improvement initiatives; monitor and identify process gaps or deficiencies

• Be accountable for full process ownership, including process design, procedures, monitoring and controls
• Understand the holistic execution process and drive for constant improvement in performance by coaching employees on quality-related errors 
• Make metric-based and procedural decisions that are aligned to policies; review trends and lay out actions plans to improve team and individual performance
• Identify and drive broad scope strategic changes to achieve a strong control environment and financial benefit while mitigating all operational and customer impacts
• Interact with technical groups to resolve any system impediments or to improve automate strategies
• Monitor and analyze Key Performance Indicators and Quality Reporting to ensure above satisfactory performance levels are achieved and initiate any corrective action as needed

Required qualifications, skills, and capabilities

• 5 years minimum experience in a management role, preferably in an operations, support, or back-office environment

• High School Diploma/GED 

• Experience working with Controls, Compliance and Regulatory constituencies to manage work in accordance with established procedures and relevant regulations/laws

• Proven ability to work independently and make solid fact-based judgment decisions in complex situations
• Ability to be flexible, adhere to tight deadlines and perform in a constantly changing environment.
• Excellent communication and interpersonal skills with the ability to effectively present data analysis to senior leaders in a clear and effective manner
• Highly organized and can operate in a fast-paced, goal oriented environment, adaptable to constantly changing business priorities
• Ability to analyze data to reveal facts/trends and make recommendations for improvements to processes

• Ability to demonstrates a sense of urgency for all time-sensitive tasks. 

Preferred qualifications, skills, and capabilities

• Bachelor’s degree in Finance, Business Administration, Communication, Business Law or related field 

• Proficient with legal processes related to litigation and/or State-mandated Public Notary laws

• Knowledge of regulatory/legal landscape related to Collections and Recovery

• Strong teamwork and client relationship management skills