Operations Support Specialist

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. 

Learn more at defisolutions.com and follow us on LinkedIn.

What’s in it for you?  

• Stable Pay
• Paid Training: Get set up for success from day one 
• Generous PTO and Paid Holidays
• Education Support: Tuition reimbursement available 
• Day-One Benefits: Health, dental, and vision coverage start immediately
• Career Growth: Strong focus on internal promotions

About the Role:

As an Operations Support Specialist, you will work on our Vehicle Support team, helping to manage our lending portfolio. You will be key in helping defi SOLUTIONS achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States! We’re looking for proactive team players who live our values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion.
 

Essential Job Responsibilities: 

Responsibilities may include, but are not limited to:

• Due Date Change Processing
• Privacy Update Processing
• Transfer of Lease (Lease Assumption) Processing
• Check Request Processing and mailing
• Facilitate the mailing of customer letters and required attachments/inserts. 
• Providing updates to customer contracts via demographic changes including, but not limited to home address, phone number and Social Security Number
• Perform other duties as assigned
   

Required Qualifications:

Must be available to work Monday - Friday 8:00 AM - 4:30 PM. 

• High school diploma or GED
• Minimum one (1) year data entry experience, in a high-volume, multi-tasking office environment
• Demonstrated ability to take independent initiative
• Intermediate proficiency with Windows based software programs (i.e. MS Word, Excel)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Easily manage through change
• Strong customer/client focus with the ability to resolve issues with a positive outcome
• Comfort working in a fast-paced, high-volume office setting with great attention to detail
• Ability to manage high volume with high accuracy

Preferred Qualifications:

**Pre-employment background, credit, and drug screen required for external candidates.