Operations Supervisor Sign Shop - Provo, Utah

• This role serves to lead, manage, and mentor associates in a production setting at the Deseret Sign Shop in Provo, Utah, who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor leads the critical functions of developing store associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by store associate outplacement, staffing, and maintaining operational excellence.

People and Supervision 

• Lead and supervise 8-12 associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance. Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality,  work pace, etc.
• Instruct, monitor, and provide associates feedback related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions.
• Provide weekly assessments of work behaviors and quarterly evaluations.
• Schedule and coordinate store associate plan of care with Development Counseling Services.
• Implement behavior management techniques with associates to drive performance including de-escalation strategies.
• Manage associate training program including schedule, time management and soft skills.
• Workplace safety, enforcing machine safety, PPE usage, and clean workplace standards. 

Technical and Industry Skills

• Sign and engraving production knowledge preferred; materials, plastic, acrylic, layout, sizing, finishes, rotary machines, laser engraver, preventative maintenance awareness, reading and understanding design specs, layouts, and vector files. 
• Quality control standards, proofing accuracy a must, and finishing and inspection criteria a must. 
• Production scheduling, order management, inventory and materials control, and process improvement. 
• Deadline management, multi-task under pressure, and escalation judgement, knowing when to involve leadership or customers if timelines are at risk. 

Customer and Business Awareness

• Customer expectations management highly valued; understanding priorities, timelines, and quality expectations. 
• Cost awareness, minimizing rework, scrap, and overtime. 
• Balancing customer satisfaction with operational realities. 
• Attention to detail

Education

• Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.

Experience

• Three years' experience in training, education, or business settings including retail, warehouse, or customer service operations. Or, an equivalent level of education and experience.
• Demonstrated experience in teaching, training, and/or supervision
• Ability to regularly lift 50 pounds, walk, and stand for long periods of time. Able to bend, twist, and climb as needed.
• Strong customer service experience and ability to interface successfully with diverse demographics of people.

Demonstrated Skills and Abilities

• Strong written and oral communication ability.
• Ability to give clear and concise direction and follow through with delegated assignments
• Hold direct reports accountable
• See and implement solutions to challenges
• Ability to lead and supervise team(s) of store associates who may have barriers to employment
• Implement data-driven decisions and solutions.
• Interface with technology including computers, MS Software, and PCS/Inventory systems.

Role Complexities

• Leading store associates successfully while managing store operations.
• Responsible to achieve key performance indicators while managing constant store associate turnover.
• Prioritize store associate vocational plan with Development Counseling Services while driving store operations.
• Negotiate successfully with multiple layers of management to develop and mentor store associates and increase customer service efforts.