Operations Supervisor 1

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. 

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).

Job Summary

The Operations Supervisor oversees and develops a high‑performing operational team responsible for timesheet management, purchase orders, invoicing, and related accounts‑payable workflows. This role ensures accurate, efficient, and compliant processing across these functions while maintaining strong daily operational controls. The Supervisor manages escalations, monitors performance metrics, drives process improvements and automation, and partners with cross‑functional teams to strengthen operational efficiency.

Key Responsibilities

Leadership & People Management

• Supervise and develop high-performing teams with a clear expectation of excellence

• Interview, hire, onboard, train, guide, supervise Processing Operations staff.

• Complete regularly scheduled one-on-ones and check-ins with direct reports to include coaching, development, goal setting, accolades, mentorships, warnings and PIPs when applicable.

• Create work schedules and make miscellaneous decisions related to direct reports.

• Project a professional demeanor; maintain a positive attitude and team player orientation.

• Support organizational change initiatives by preparing teams, communicating expectations, and ensuring smooth adoption of new processes or technologies.

Operational Excellence & Controls

• Ensure established operational controls are followed daily across timesheet, purchase order, invoicing, and AP‑related processes.

• Oversee accurate review, verification, and processing of timesheets, vendor invoices, and purchase orders.

• Support functional areas with additional duties as assigned.

Metrics, Analysis & Reporting

• Manage operational measurements, tracking and trending results of team members and direct reports.

• Partner with department manager on tracking, trending and critical analysis of operational metrics to identify the root cause and provide lean and quality-driven process.

• Develop/maintain spreadsheets with analytical and performance data around operational metrics are maintained

Process Improvement & Automation

• Identify and recommend opportunities for process improvement, automation, and standardization across timesheet, purchasing, and invoicing workflows

• Assist with the setup and maintenance of automation schedules or system enhancements in operational systems

Cross-Functional Collaboration & Stakeholder Management

• Work with cross-functional teams in implementing process and system changes

• Interface with internal / external partners at all levels

• Develop connections amongst PPL operational departments, including various role and leadership positions

Documentation, Compliance & Training

• Prepare / modify standardized Process and Procedures, resources, training, Performance Index, and compliance documents

Scheduling & Planning

• Develop and maintain internal and external operational schedules.

Requirements

• Supervisory skills to de-escalate challenges and emotions and cultivate a culture of positivity and self-management  

• Ability to prioritize projects, tasks and objectives  

• Project management and analytical skills 

• Self-motivated and results orientated 

• Demonstrated accuracy and strong attention to detail 

• Critical thinking skills with a focus on recommendations and resolutions  

• Ability to communicate in a professional and articulate manner – strongly proficient in verbal and written communication  

• Highly organized and accountable 

• Flexible to change in projects 

• Sense of ownership and ability to thrive in a fast paced, changing environment 

• Moderate experience with Microsoft Office 365 toolset, specifically Excel, Word, PowerPoint, Outlook, Skype 

• Excellent written and oral communication skills 

• Process improvement oriented 

Qualifications

Education:  Bachelor’s degree is required; Substantial professional experience in a related field may be considered in lieu of a formal degree.

Experience: Advanced work experience within an Accounts Payable role; 3+ years’ supervisory experience required; Knowledge of Microsoft Office toolset (specifically Word, Excel, PowerPoint) required; Knowledge of Microsoft Project and/or Visio is a plus; Quick data processing skills are required.

Working Conditions:

Remote

Supervisory Responsibility: Leads a team of 6–10 direct reports across multiple time zones.

Compensation & Benefits:

• 401k Retirement Plan

• Medical, Dental and Vision insurance on first day of employment

• Generous Paid Time Off 

• Continuing Education Assistance Program

• Employee Assistance Program

Compensation Range: $55,000 - $60,000 annually

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified 

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!